Pharmacy Call Center Representative - FT (Remote)

Home Health Focus AI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm in the healthcare sector is seeking a dedicated individual to join their team as a Pharmacy Technician. This role offers the chance to provide essential phone coverage, resolve patient inquiries, and ensure compliance with pharmacy regulations. The supportive environment fosters career growth and development, allowing you to make a positive impact on patient satisfaction. If you're passionate about patient care and thrive in a collaborative setting, this opportunity is perfect for you. Join a team that values your contributions and supports your professional journey.

Benefits

Comprehensive training and development

Supportive work environment

Career advancement opportunities

Qualifications

• 0-2 years of experience in a healthcare-related service.
• Must complete mandatory training programs and maintain confidentiality.

Responsibilities

• Provide phone coverage and resolve patient service questions.
• Ensure compliance with all state and federal pharmacy regulations.

Skills

Customer Service Skills

Pharmacy Technology Understanding

Communication Skills

Confidentiality Maintenance

Education

High School Diploma or GED

Tools

Pharmacy Management Systems

Job description

Employer Industry: Retail Pharmacy

Why consider this job opportunity:

1. Salary up to $17.00 per hour
2. Opportunity for career advancement and growth within the organization
3. Supportive and collaborative work environment
4. Chance to make a positive impact on patient satisfaction and service delivery
5. Comprehensive training and development efforts provided

What to Expect (Job Responsibilities):

1. Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate locations
2. Resolve patient service questions and issues to ensure complete patient satisfaction
3. Understand and work efficiently in systems leveraged by the Patient Care Center
4. Participate in the training and development efforts of pharmacy staff
5. Ensure compliance with all state and federal regulations related to pharmacy operations

What is Required (Qualifications):

1. Minimum educational requirement: High School Diploma or GED
2. 0-2 years of experience as a Pharmacy Technician or Customer Service Representative in a healthcare-related service
3. Proficient in understanding pharmacy technology and workflow processes
4. Must complete all mandatory and regulatory training programs
5. Ability to maintain confidentiality regarding all patient information in compliance with HIPAA standards

How to Stand Out (Preferred Qualifications):

1. Previous experience in a retail pharmacy environment
2. Familiarity with pharmacy management systems and processes
3. Strong communication skills, both written and verbal
4. Ability to work effectively in a fast-paced environment
5. Commitment to quality assurance and patient care initiatives