Pharmacy Call Center Certified Pharmacy Technician

The Regional Municipality of Durham; Beavercreek (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a team of pharmacy professionals in a call center environment, delivering high-quality customer service for postal prescription patients. Your role involves patient interactions, data entry, and upholding compliance standards while contributing to a supportive work culture. Experience in handling customer inquiries and collaborating in a team is essential.

Qualifications

• Adhere to HIPAA regulations.
• Ability to de-escalate dissatisfied customers.
• Help train new employees.

Responsibilities

• Answer and place calls to patients and providers.
• Utilize pharmacy applications for data entry.
• Collaborate to deliver comprehensive care.

Skills

Customer Service

Communication

Problem Solving

Education

National and/or state registration, certification, or license

Job description

Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Achieve and maintain productivity levels consistent with contact center standards
- Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
- Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
- Address patient inquiries received directly through PPS telephone number
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Support company health and wellness initiatives
- Review customer or client accounts, providing updates and information about billing, shipping, and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
- Must be able to perform the essential job functions of this position with or without reasonable accommodation