Pharmacy Automation Technical Support Specialist

RXinsider LTD.; Denver (CO); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k matching

Flexible working options

Tuition reimbursement

Great team spirit

Job summary

Swisslog Healthcare is seeking a Technical Support Specialist to provide robust support and basic issue resolution to customers and employees via phone, e-mail, chat, and other electronic channels. The role involves diagnostics, hardware/software troubleshooting, collaboration with Care, and training activities as required.

Responsibilities include escalating issues, updating stakeholders, and using Salesforce and SAP for tracking.

Qualifications

• High School Diploma or equivalent.
• 2 years customer service and/or technical support experience.
• Functional electro-mechanical understanding.
• Basic network and database knowledge.
• Ability to read blueprints, schematics and wiring diagrams to extract necessary technical information.
• Able to promptly answer support-related emails, phone calls, and other electronic communications.
• Exceptional interpersonal skills (customer service skills).
• Strong communication skills, both written and verbal.
• PC Computer software and hardware literate; Windows applications.

Responsibilities

• Provide support and basic issue resolution to customers and employees via phone, e-mail, chat and other electronic media.
• Escalate pending issues to internal departments for analysis and resolution.
• Report updates and resolutions to stakeholders (e.g., Customer Care Managers, customers, Senior TSS).
• Track issues in Salesforce and SAP to ensure thorough resolution.
• Read manuals, confer with users, and diagnose problems to provide technical support.
• Report product quality issues to Quality manager via QA reports.
• Update parts lists and inventory stocking levels for clients as required.
• Create dispatch requests and manage status of service work orders as assigned.

Skills

Customer service

Technical support

Interpersonal skills

Communication

Education

A.S. Degree in Electronic Engineering Technology

Tools

Salesforce

SAP

Bomgar

Job description

Swisslog Healthcare is seeking a Technical Support Specialist to provide robust support and basic issue resolution to customers and employees via phone, e-mail, chat, and other electronic channels. The role involves diagnostics, hardware/software troubleshooting, collaboration with Care, and training activities as required.

Responsibilities include escalating issues, updating stakeholders, and using Salesforce and SAP for tracking.