Site Installation Manager - Pharmacy Automation

Kuka AG; Denver (NY); On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Disability Insurance

401k Matching (up to 8%)

Job summary

JobRx, Inc. is seeking a Site Installation Manager to oversee the installation and testing of Pharmacy Automation systems across various customer locations. This role requires extensive travel (80-100%), assembling, installing, and configuring automation solutions while coordinating with third-party representatives.

The successful candidate will possess an associate degree or relevant field experience and demonstrate strong customer service and technical skills. A comprehensive benefits package is available alongside a salary range of $67,000 – $75,000 depending on experience.

Qualifications

• Associate degree or 5+ years of field service experience on electro-mechanical products.
• Computer proficient in general office applications and basic troubleshooting.
• Self-starter able to manage time effectively.
• Exemplify core values of Competence, Collaboration, Commitment, and Clarity.

Responsibilities

• Install and test Pharmacy Automation Solutions at customer sites.
• Coordinate onsite work and represent company at meetings.
• Support go-live activities and transition to Customer Care.

Skills

Field Service Experience

Customer Service

Technical Proficiency

Time Management

Education

Associate degree or 5+ years field service experience

Tools

PCs and Printers Troubleshooting

Job description

Site Installation Manager

Responsible for the electromechanical installation and testing of Pharmacy Automation systems at customer sites from start to finish.

Road‑warrior position with extensive travel (80‑100%).

Installation (70%)

• Assemble, install, wire, configure and test Pharmacy Automation Solutions.
• Direct and coordinate all onsite work performed by Swisslog Healthcare and third‑party representatives.
• Represent Swisslog Healthcare at on‑site customer coordination meetings, and act as the customer’s primary contact for the hardware installation.
• Advise and elevate project and installation issues to the broader Pharmacy Automation team and the Project Manager.
• Provide technical and installation assistance to the business team as required.
• Log and report issues using established procedures.

Training / Testing Support (20%)

• Assist with the connectivity of the automation hardware to the software environment.
• Lead the final quality assurance tests on installed equipment and complete all required documentation in preparation for training activities.
• Support the training of customers and internal staff as required.

Go‑Live Support (10%)

• Provide on‑site support for go‑live activities and coordinate the transition to Customer Care and the Field Service organization.

Other

• Assist the Customer Care organization with special projects and assignments as requested.

What you need to succeed

• Associate degree (Technical, Vocational or Military Training) or 5+ years field service experience on related electro‑mechanical products.
• Computer proficient: general office application skills, along with basic troubleshooting of PCs and printers.
• Self‑starter and independent – must be able to manage time effectively.
• Demonstrate our core values of Competence, Collaboration, Commitment and Clarity to the team, our customers and across the business.
• Passionate about providing exceptional customer service.

Desirable, but not Essential

• Experience working with systems with high‑voltage electrical and transformers.

Salary range for this position is $67,000 – $75,000, overtime eligible. Salary will be commensurate with experience and skill set. We offer a comprehensive benefits package including medical, dental, vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Equal Opportunity Employer

Swisslog Healthcare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.