Pharmacy Associate

Lincare-085e31c; Kansas City (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Lincare is seeking a Pharmacy Tech-aligned customer support role in Kansas City. The position focuses on answering questions, supporting product and service needs, and ensuring compliance with physician directions under Board of Pharmacy Regulations.

You will handle inbound/outbound calls, educate customers on products/services, and maintain accurate order records and demographics in the system. A Missouri Pharmacy Technician License is required.

Qualifications

• Read and comprehend simple instructions, short correspondence, and memos.
• Effectively present information in one-on-one and small group situations to customers, clients, and employees.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

• Communicates with customers via inbound and outbound, manual and/or automated calls.
• Assesses need for additional products/services and compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Document calls and enter customers' orders in computerized record keeping system.
• Verifies and updates demographic information such as address and telephone number.
• Meet specific performance objectives related to number of calls handled, orders processed, time on call, time entering information.

Skills

Customer communication

One-on-one communication

Math fundamentals

Percent/ratio

Data interpretation

Instruction following

Problem solving

Education

High school diploma (GED)

Missouri Pharmacy Tech License

Tools

Record-keeping software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. They operate within Board of Pharmacy Regulations.

Job Responsibilities:

• Communicates with customers via inbound and outbound, manual and/or automated calls
• Assesses customer
  • need for additional products/services
  • compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Document calls and enter customers' orders in computerized record keeping system
• Verifies and updates demographic information such as address and telephone number
• Meet specific performance objectives related to number of calls handled, orders processed, time on call, time entering information, etc.

Qualifications.

• Read and comprehend simple instructions, short correspondence, and memos
• Effectively present information in one-on-one and small group situations to customers, clients, and employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED)
• Pharmacy Technician License -- State of Missouri is required

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for long periods of time, up to 6 hours continuous, and up to 12 hours per day. The employee is frequently required to work more than 10 hours per day and more than 60 hours per week. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans