Pharmacy Associate

Accreditation Commission for Health Care (ACHC); Cary (NC); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

100% paid Medical, Dental, and Vision benefits

Quarterly bonuses

Flexible work schedule

Job summary

The Accreditation Commission for Health Care (ACHC) in Cary, NC is seeking a Pharmacy Associate who will support healthcare accreditation surveys. This role requires an active Pharmacy Technician with at least 2 years of experience.

Responsibilities include preparing customers for virtual surveys, providing educational guidance, and collaborating with various stakeholders. ACHC offers a competitive salary, quarterly bonuses, and a comprehensive benefits package including fully paid medical, dental, and vision coverage.

Qualifications

• Strong understanding of pharmacy accreditation industry preferred.
• Experience with non-sterile and sterile compounding, home infusion preferred.
• Proficient use of computer systems.

Responsibilities

• Conduct virtual information calls with customers.
• Assist in managing customer Human Resource files.
• Provide standards interpretation and guidance for customers.

Skills

Problem-solving skills

Oral and written communication skills

Interpersonal relations

Customer service experience

Education

Active, certified Pharmacy Technician

2+ years’ experience in specialty or infusion pharmacy

Tools

Microsoft Office applications

Database systems

Job description

Pharmacy Associate (Accreditation Pre-survey Prep)

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team.

We are currently seeking a Pharmacy Associate who is a licensed Technician and can help with preparation for healthcare accreditation surveys which ACHC conducts. This person’s primary function will be to ensure that our customers are ready for virtual surveys in the following areas: specialty only (SRX), IRX (no 797), AIC, approved IRN service addition, MORX, and Distinctions. The scope of this position also includes providing education to parties of interest, reviewing accreditation surveys, and working with ACHC Account Advisors and Customer Care Specialists to ensure effective coordination that yields the best possible customer experience.

The ideal candidate will have exceptional interpersonal skills with the ability to form and maintain favorable internal and external working relationships with a variety of ACHC stakeholders. Exposure to healthcare accreditation or experience working with non-sterile and sterile compounding, home infusion, specialty pharmacy, and/or durable medical equipment are also a strong plus.

RESPONSIBILITIES INCLUDE

• Complete virtual information calls (VICs) with customers in advance of virtual surveys with non-corporate customers.
• For larger health-systems and universities, may work with customer to select customer Human Resource files ahead of survey, and move Human Resource files between customer to surveyor.
• Update VIC Monday board and schedule VIC calls.
• Communicate with scheduling about customer accommodation dates and accreditation expiration dates prior to anticipated surveys.
• Has the ability to review and approve surveyor travel above certain internal threshold amounts and surveyor expense reports.
• Work with the Account Advisors to assist in the management and education of pharmacy customers.
• Participate in interactions with parties such as federal and state regulatory agencies, medical associations, and payers to educate and further the interests of ACHC.
• Complete continuing education functions as required by management. Must maintain a current knowledge of pertinent pharmacy rules and regulations, including but not limited to USP, state, and federal requirements.
• Provide standards interpretation and guidance for customers and accreditation department staff as needed.
• Participate in the Pharmacy Review Committee as directed by management.
• Review survey and compliance documentation for accreditation and assist in follow-up of related materials with appropriate staff members.
• Assist ACHC’s various departments (marketing, regulatory, Accreditation University (ACHCU), finance, IT) in projects and objectives as requested by management.

JOB REQUIREMENTS

• Active, certified Pharmacy Technician required with 2+ years’ experience in specialty, infusion, or 503a or 503b compounding pharmacy.
• Prior understanding of the pharmacy accreditation industry is preferred.
• Strong oral and written communication skills, presentation skills, and problem-solving skills.
• Excellent interpersonal relations and customer service experience.
• Experience working with non-sterile and sterile compounding, home infusion, specialty pharmacy, and Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) CMS compliance is a plus.
• Experience working with computer systems with proficient use of database and other office system programs.
• Proficiency in Microsoft Office applications.

This position is office-based at our headquarters in the Raleigh-Durham, NC area with the eligibility to work remotely two days per week. Compensation includes base salary + quarterly bonus.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.

Accreditation Commission for Health Care is an Equal Opportunity Employer.