Pharmacy Associate

RXinsider LTD.; Cary (NC); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% paid Medical, Dental, and Vision

Job summary

Accreditation Commission for Health Care (ACHC) is hiring a Pharmacy Associate to prepare healthcare accreditation surveys and educate stakeholders. The role focuses on virtual surveys, scheduling, and coordinating with ACHC Account Advisors and Customer Care Specialists to optimize customer experience.

The ideal candidate is a licensed Pharmacy Technician with 2+ years in specialty, infusion, or compounding, and strong communication skills.

Qualifications

• Active, certified Pharmacy Technician with 2+ years’ experience in specialty, infusion, or 503a/503b compounding pharmacy.
• Strong written and oral communication, presentation, and problem-solving skills.
• Excellent interpersonal relations and customer service experience.
• Experience with non-sterile and sterile compounding, home infusion, specialty pharmacy, and DMEPOS CMS compliance is a plus.
• Proficient with computer systems and office software.

Responsibilities

• Conduct virtual information calls (VICs) with customers ahead of surveys.
• Coordinate HR file reviews for large health-systems and move files as needed.
• Update VIC Monday board and schedule VIC calls.
• Communicate with scheduling on accommodation and accreditation dates.
• Review surveyor travel approvals and expense reports.
• Assist Account Advisors in educating pharmacy customers.
• Engage with regulatory bodies and payers to support ACHC interests.
• Complete continuing education as required and stay current with pharmacy rules.
• Provide interpretation and guidance for customers and staff.
• Participate in Pharmacy Review Committee activities.
• Review survey and compliance docs and follow up with staff.
• Assist various ACHC departments on projects.

Skills

Pharmacy Technician

Customer Service

Communication

Problem Solving

MS Office

Tools

MS Office

Database Software

Job description

Pharmacy Associate (Accreditation Pre-survey Prep)

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team.

We are currently seeking a Pharmacy Associate who is a licensed Technician and can help with preparation for healthcare accreditation surveys which ACHC conducts. This person’s primary function will be to ensure that our customers are ready for virtual surveys in the following areas: specialty only (SRX), IRX (no 797), AIC, approved IRN service addition, MORX, and Distinctions. The scope of this position also includes providing education to parties of interest, reviewing accreditation surveys, and working with ACHC Account Advisors and Customer Care Specialists to ensure effective coordination that yields the best possible customer experience.

The ideal candidate will have exceptional interpersonal skills with the ability to form and maintain favorable internal and external working relationships with a variety of ACHC stakeholders. Exposure to healthcare accreditation or experience working with non-sterile and sterile compounding, home infusion, specialty pharmacy, and/or durable medical equipment are also a strong plus.

RESPONSIBILITIES INCLUDE:

• Complete virtual information calls (VICs) with customers in advance of virtual surveys with non-corporate customers.
• For larger health-systems and universities, may work with customer to select customer Human Resource files ahead of survey, and move Human Resource files between customer to surveyor.
• Update VIC Monday board and schedule VIC calls.
• Communicate with scheduling about customer accommodation dates and accreditation expiration dates prior to anticipated surveys.
• Has the ability to review and approve surveyor travel above certain internal threshold amounts and surveyor expense reports.
• Work with the Account Advisors to assist in the management and education of pharmacy customers.
• Participate in interactions with parties such as federal and state regulatory agencies, medical associations, and payers to educate and further the interests of ACHC.
• Complete continuing education functions as required by management. Must maintain a current knowledge of pertinent pharmacy rules and regulations, including but not limited to USP, state, and federal requirements.
• Provide standards interpretation and guidance for customers and accreditation department staff as needed.
• Participate in the Pharmacy Review Committee as directed by management.
• Review survey and compliance documentation for accreditation and assist in follow-up of related materials with appropriate staff members.
• Assist ACHC’s various departments (marketing, regulatory, Accreditation University (ACHCU), finance, IT) in projects and objectives as requested by management.

JOB REQUIREMENTS:

• Active, certified Pharmacy Technician required with 2+ years’ experience in specialty, infusion, or 503a or 503b compounding pharmacy.
• Prior understanding of the pharmacy accreditation industry is preferred.
• Strong oral and written communication skills, presentation skills, and problem-solving skills.
• Excellent interpersonal relations and customer service experience.
• Experience working with non-sterile and sterile compounding, home infusion, specialty pharmacy, and Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) CMS compliance is a plus.
• Experience working with computer systems with proficient use of database and other office system programs.
• Proficiency in Microsoft Office applications.

This position is office-based at our headquarters in the Raleigh-Durham, NC area with the eligibility to work remotely two days per week. Compensation includes base salary + quarterly bonus.

At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals.

Accreditation Commission for Health Care is an Equal Opportunity Employer.