Pharmacy Analytics & Member Experience Analyst

Blue Shield of CA; Oakland (CA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Blue Shield of CA is seeking an experienced Business Analyst, Consultant, Rx Quality Performance Management to support analytics, measurement, and improvement of pharmacy initiatives across Commercial and Medicare lines. You will collaborate with the Senior Manager, Rx Member Experience & Quality Performance to drive outcomes and insights for member experience and affordability.

The role emphasizes cross‑functional collaboration, data proficiency, and executive reporting, with a hybrid in‑office

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of prior relevant experience.
• 3+ years in managed care preferred.
• Strong analytic and problem‑solving skills with pharmacy data knowledge.
• Proficiency with Microsoft Office applications.

Responsibilities

• Support development, measurement, and improvement of Pharmacy initiatives across Commercial and Medicare lines.
• Perform performance analytics, program management, and executive reporting.
• Identify opportunities, measure outcomes, and drive member‑centered improvements.

Skills

Analytic skills

Problem solving

Communication skills

Independent work

Healthcare data knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

OneNote

SharePoint

Job description

Blue Shield of CA is seeking an experienced Business Analyst, Consultant, Rx Quality Performance Management to support analytics, measurement, and improvement of pharmacy initiatives across Commercial and Medicare lines. You will collaborate with the Senior Manager, Rx Member Experience & Quality Performance to drive outcomes and insights for member experience and affordability.

The role emphasizes cross‑functional collaboration, data proficiency, and executive reporting, with a hybrid in‑office