Pharmacy Account Manager

PharmaForce; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, and life insurance

401(k)

Paid time off

Job summary

A leading provider of pharmacy solutions seeks a remote Pharmacy Account Manager to support wholesale and accounting customers. Responsibilities include managing accounts, providing client communication, and identifying process improvements. The ideal candidate has over 2 years of experience, strong problem-solving and customer service skills, and knowledge of the 340B Drug Pricing Program. This full-time role offers competitive pay and comprehensive benefits.

Qualifications

• 2+ years’ experience as a 340B Pharmacy Account Manager.
• Ability to collaborate with multiple stakeholders to resolve issues.
• Experience in 340B, healthcare, or the pharmacy industry.

Responsibilities

• Manage assigned accounts and customers within your region.
• Provide timely, clear communication to clients.
• Monitor and respond to customer support tickets.

Skills

Problem-solving skills

Attention to detail

Client support

Process improvement

Education

340B ACE certification

Licensed Pharmacy Technician

Tools

Microsoft Office (advanced level)

Job description

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PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.

Position Overview

We’re looking for a Pharmacy Account Manager to join our Account Management team, supporting both wholesale and accounting customers. In this role, you’ll be the primary connection between PharmaForce and your assigned account‑building relationships, resolving issues, and driving measurable results.

This is a remote position for candidates based in the United States. You’ll work with teams and clients nationwide, spanning every time zone.

Ideal candidates will be detail oriented, proactive, solution oriented and have critical thinking skills. In addition, this candidate will have account management skills; client support, customer service, improve processes and/or efficiencies. They will be able to work with minimal supervision and go above and beyond to support account management teams as well as external customers.

What We’re Looking For

The ideal candidate is:

• Detail‑oriented, proactive, and solution‑focused
• Skilled in critical thinking and problem solving
• Experienced in account management, client support, and process improvement
• Able to work independently with minimal supervision
• Passionate about delivering a positive customer impact and growing client relationships

Responsibilities:

• Manage assigned accounts and customers within your region
• Provide timely, clear communication to clients
• Monitor and respond to customer support tickets
• Handle incoming calls and navigate the support queue
• Collaborate with internal teams to address client needs
• Identify opportunities for process improvement and proactively solve problems
• Proactively identifies opportunities for process improvement and problem solving
• Manage pharmacy terminations when necessary
• Maintain accurate and timely CRM updates per standard operating procedures
• Perform additional duties as assignedEnsure all activities comply with PharmaForce’s Code of Business Conduct, federal and state laws, and professional standards

Qualifications

Required

• 2+ years’ experience as a 340B Pharmacy Account Manager
• Strong problem‑solving skills and attention to detail
• Ability to collaborate with multiple stakeholders to resolve issues
• Excellent customer service and client support skills
• Knowledge of the 340B Drug Pricing Program
• Proficiency in Microsoft Office (advanced level)
• Ability to work cross‑functionally within a team
• 340B ACE certification
• Licensed Pharmacy Technician
• Previous experience in 340B, healthcare, or the pharmacy industry
• Ability to manage multiple priorities and deadlines

We Offer

• Competitive pay
• Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Location: Remote
• Travel: None
• Schedule: Full Time

Equal Opportunity Employer

PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Customer Service, Administrative, and Quality Assurance
• Pharmaceutical Manufacturing and Retail Pharmacies

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