Pharmacy Account Manager

AMPS Company; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

AMPS Company is seeking a Pharmacy Account Manager to serve as the primary liaison for an assigned pharmacy-only book of business, brokers, and TPAs. You will build strong relationships to drive customer satisfaction, revenue, membership, and earnings while acting as a pharmacy SME for client services.

Responsibilities include HIPAA compliance, cross-functional collaboration, Open Enrollment meetings, health fairs, and travel up to 50% to visit on-site clients.

Qualifications

• Bachelor’s degree in Business or a relevant field.
• Minimum of 5–7+ years pharmacy service or sales experience.

Responsibilities

• Serve as the primary liaison for an assigned pharmacy-only book of business.
• Develop strong external and internal relationships to drive revenue, membership, and earnings.
• Maintain confidentiality and HIPAA guidelines for members and clients.
• Act as AMPS/Drexi account manager for the assigned book of business.
• Collaborate cross-functionally to improve service efficiencies and performance guarantees.
• Support marketing, product and sales initiatives for clients.
• Conduct Open Enrollment meetings, Health Fairs and client meetings.
• Travel to client sites up to 50% of the time.

Skills

Communication

PBM industry knowledge

Analytical skills

Problem-solving

Detail orientation

Organizational skills

Independence

Travel ability

Education

Bachelor’s Degree in Business or related field

Job description

The Pharmacy Account Manager will serve as the primary liaison for an assigned pharmacy-only book of business, their brokers, benefit consultants and TPAs. Responsible for developing strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customer in assigned business. Serve as pharmacy SME in support of AMPS client service staff.

• Maintain confidentiality and HIPAA guidelines to ensure the confidentiality of all members and clients.
• Acts as AMPS/Drexi account manager for assigned pharmacy-only book of business.
• Develops a mutually rewarding working relationship with various client contacts to ensure client retention.
• Follows through on outstanding issues through resolution
• Offers creative product and service solutions to address client’s evolving needs.
• Monitors client’s dashboards to ensure client’s needs are being met.
• Collaborate cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees
• Collaborate with team members with implementation of clients and new services
• Conducts Open Enrollment meetings, attends Health Fairs and client meetings.
• Maintain external and internal information within internal systems.
• Closely coordinate with Marketing, Product and Sales areas on applicable initiatives as directed by Client Services leadership.
• Other training and project initiatives as directed and assigned by Client Services leadership.

Skills and Abilities:

• Excellent verbal and written communication skills
• Strong understanding of the PBM industry required.
• Healthcare and TPA experience preferred.
• Strong analytical and problem-solving skills
• Detail oriented, flexible, and strong organizational skills
• Ability to work independently and within a team environment.
• Ability to travel on an as needed basis

Requirements

Education and Experience:

• Bachelor’s Degree in Business or a relevant field
• Minimum of 5 - 7+ years pharmacy service or sales experience

Physical Requirements

• Indoor office environment with moderate noise
• Travel required for on-site client visits approximately 50% of the time.
• Intermittent physical effort may include lifting up to 25 lbs., walking, stopping, kneeling, crouching or crawling may be required
• Frequent sitting, use of a keyboard, reaching with hands and arms, talking and hearing approximately 70% of the time; 30% or less time is spent standing
• Normal vision abilities required including close vision and ability to adjust focus