Account Manager

WellDyne; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

HealthDyne is seeking an Account Manager to oversee client relationships and drive service quality across the organization. You will be the primary liaison between the client and HealthDyne, ensuring a superior service experience and consistency across contracts, renewals, and implementations.

The role requires a minimum of 2 years in account management and a strong healthcare industry understanding, with travel as needed.

Qualifications

• Bachelor’s degree in Health Administration, Business, or related field preferred; relevant experience may be accepted in lieu of degree.
• Minimum of 2 years in account management.

Responsibilities

• Client Relationship Management: Build and maintain long-term relationships with clients, ensuring satisfaction and retention through proactive communication and issue resolution.
• Account Oversight: Own the service experience of clients, coordinating with internal teams to meet client needs and manage renewals and implementation support.
• Service Delivery: Ensure issues are resolved promptly and accurately, using tools and processes to meet client expectations.
• Industry Knowledge: Demonstrate a strong understanding of the client’s industry and business needs, and provide education on trends, new products, and competitive landscape.
• Collateral & Support: Provide collateral materials and guidance to clients and internal staff to strengthen relationships and service delivery.
• Performance Tracking: Track and analyze KPIs to assess service effectiveness and identify improvement opportunities.
• New Business Support: Participate in or support new business and finalist presentations, representing HealthDyne’s service experience.

Skills

Client relationship management

Communication skills

Multi-account management

Healthcare industry knowledge

Problem solving

Education

Bachelor's degree in Health Administration, Business, or related field

Tools

Plan management tools

Reporting tools

Service tools

Job description

Our Vision:

Powering better health through pharmacy care driven by tech, trust and heart

Our Mission:

To deliver pharmacy care where access is effortless, care is affordable and patients come first.

Summary:

HealthDyne’s Account Manager is a key role in managing client relationships, ensuring service quality, and driving account success across the organization.
The Account Manager is responsible for the total service experience of assigned accounts, acting as the primary liaison between the client and HealthDyne. The role supports the Account Team in delivering high-quality service, maintaining strong client relations, and achieving account goals LinkedIn.

Essential Duties and Responsibilities

• Client Relationship Management: Build and maintain long-term relationships with clients, ensuring satisfaction and retention through proactive communication, plan management, and timely issue resolution.
• Account Oversight: Own the service experience of clients, coordinate with internal teams (finance, IT, legal, sales, clinical, etc.) to understand and meet client needs, and manage contract monitoring, renewals, and implementation support.
• Service Delivery: Ensure issues are resolved promptly and accurately, using tools and processes to meet or exceed client expectations.
• Industry Knowledge: Demonstrate a strong understanding of the client’s industry and business needs, and provide education on industry trends, new products, and competitive landscape.
• Collateral & Support: Provide collateral materials and guidance to clients and internal staff to strengthen relationships and service delivery.
• Performance Tracking: Track and analyze KPIs to assess service effectiveness and identify improvement opportunities.
• New Business Support: Participate in or support new business and finalist presentations, representing HealthDyne’s service experience.

Education and Experience

• Bachelor’s degree in Health Administration, Business, or related field desired. Proven industry experience may be acceptable in lieu of degree.
• A minimum of 2 years account management experience required.

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills for effective client engagement.
• Ability to manage multiple accounts and priorities.
• Understanding of the healthcare or related industry.
• Proficiency with plan management, reporting, and service tools.
• Experience in client service, account management, or related roles is preferred.

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.