Growth-Focused Health Account Manager

CVS Health; Annapolis (MD); On-site; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking an Account Manager to oversee a portfolio of client accounts, focusing on revenue growth, member retention, and strategic partnerships. You will collaborate with sales, marketing, and product teams to deliver value-added solutions and drive client satisfaction.

The role requires 2–5 years in health insurance or account management, strong analytic skills, and proficiency with Salesforce and Microsoft Office.

Qualifications

• 2-5 years of health insurance industry and account management experience.
• Proficiency with desktop software applications such as Outlook, Word, PowerPoint, Teams, and Salesforce.
• Must reside in Eastern Standard Time (EST).
• Resides in northeastern United States, specifically CT, PA, NY, NJ, DC, VA, NC, MD.
• Travel required 10-20% of time within the United States.

Responsibilities

• Manages a portfolio of client accounts, ensuring high levels of customer satisfaction, retention, and account growth.
• Analyzes complex client data, account performance, and market trends to identify opportunities for account expansion, upselling, and cross-selling.
• Develops complex account plans and strategies to maximize revenue generation, mitigate risks, and achieve account growth targets.
• Conducts routine business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes.
• Collaborates with internal stakeholders, such as sales, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience.
• Designs and delivers client presentations, proposals, and reports to showcase account performance, highlight opportunities, and drive engagement.
• Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience
• Collaborates with cross-functional teams to ensure timely and accurate delivery of client projects, products, and services, meeting client expectations and driving customer satisfaction.
• Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success.

Skills

Account management

Customer relationship management

Communication

Education

Bachelor's degree or equivalent experience

Tools

Outlook

Word

PowerPoint

Teams

Salesforce

Job description

CVS Health is seeking an Account Manager to oversee a portfolio of client accounts, focusing on revenue growth, member retention, and strategic partnerships. You will collaborate with sales, marketing, and product teams to deliver value-added solutions and drive client satisfaction.

The role requires 2–5 years in health insurance or account management, strong analytic skills, and proficiency with Salesforce and Microsoft Office.