Pharmacist Supervisor, Medication Therapy Management (MTM)

Outcomes®; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

HSA & FSA

Fertility & Family Planning Benefits

Adoption Assistance Program

401k Employer Match

Job summary

Outcomes® is seeking a Pharmacist Supervisor to lead pharmacists delivering MTM services and ensure quality outcomes. You will oversee clinical call center operations, monitor performance, and drive regulatory compliance while supporting a high-performing, mission-driven team.

You will coach and develop clinical pharmacists, conduct appraisals, assist in hiring, and align daily work with business objectives. Exceptional leadership, clinical expertise, and accuracy are essential for success.

Qualifications

• Minimum 5 years of work experience in clinical pharmacy leadership or supervision.
• Current, active pharmacist license in home state with ability to obtain licensure in multiple states.
• Completion of MTM certificate course; strong knowledge of MTM services and CMS guidelines.
• Experience leading remote or on-site clinical pharmacy teams in ambulatory/outpatient settings.

Responsibilities

• Oversee day-to-day clinical call center operations to support clinical associates and meet performance goals.
• Monitor and optimize pharmacist performance through analysis of productivity, processes, capacity, and resources.
• Lead and develop clinical pharmacists through coaching and training resources.
• Ensure regulatory compliance and licensure requirements are met; collaborate with QA & Compliance.
• Review payroll, attendance, and scheduling; manage leaves and workforce planning.
• Support strategic initiatives in clinical workflow design and project execution.
• Conduct performance appraisals and development conversations; participate in hiring and orientation.

Skills

Leadership

Team management

Clinical MTM

Quality assurance

Data analysis

Communication

Regulatory compliance

Education

Pharmacy degree (PharmD) ACPE-accredited

Tools

Microsoft Office

Excel

Job description

The Pharmacist Supervisor will supervise and lead pharmacists in delivery of quality Medication Therapy Management (MTM) services. The Pharmacist Supervisor will support Clinical Services by ensuring direct reports meet operational goals and performance and quality expectations.

Clinical call center operations

• Oversee day to day clinical call center operations to support clinical associates and to meet performance goals and business objectives, including:
• Supporting, monitoring, and optimizing Clinical Pharmacist performance through analysis of current productivity, processes, capacity, and resources.
• Communicating with Clinical Pharmacists and responding as needs or questions arise.
• Real-time monitoring of pharmacists’ activity.
• Aid in quality audits, grievances, application issues and triage technology business application issues, as needed
• Collect, monitor, analyze, and report on operations metrics

Team leadership and development

• Lead and develop clinical pharmacists (and other clinical associates when needed) through coaching and identification and or provision of educational resources
• Monitor recorded calls and coach for efficiency and improvements, when needed.
• Ensure pharmacist competency via training, competency assessments, and other means, if necessary
• Conduct performance appraisals, as well as goal setting and development conversations. Manage performance concerns as needed.
• Participate in the selection and hiring of clinical associates and their orientation and training, as needed.
• Create agendas, facilitate, and lead team meetings.
• Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.

Compliance and quality

• Ensure, with support of Outcomes Quality Assurance and Compliance, services are delivered in compliance with all regulatory requirements and clinical associates operate within guidelines and meet regulatory and state board licensure requirements
• Collaborate with Outcomes Quality Assurance to ensure quality expectations are met.
• Assist with the development and maintenance of policies, procedures and rubrics.

Administration

• Review and approve payroll. Monitor attendance. Manage employee leaves of absence, FMLA, call offs, etc. Coordinate with workforce management regarding associate time-off, creation of associates schedules, staffing requirements, etc.

Strategy and projects

• Support Outcomes business objectives such as clinical workflow design and management, clinical content review, testing, new project and workflow innovation and support, etc.
• Participate in Clinical Services’ strategic plan development and execution of assigned goals.
• Perform the essential functions of a Clinical MTM Pharmacist as outlined in job description (up to 20% if needed)
• Comply with the Outcomes Telecommuter Policy and other specific policies and procedures.

Qualifications

• Minimum years of work experience: 5 years
• Minimum level of education or experience: Bachelors Degree in Pharmacy or PharmD from a college accredited by ACPE or graduate of a foreign college

Required

• At least 1 year of experience meeting or exceeding expectations as a Clinical Pharmacist
• Current, active license to practice pharmacy in home state
• Ability to acquire pharmacist licensure in multiple states, if requested
• Prior clinical pharmacy experience in ambulatory or outpatient/retail setting
• Completion of an MTM certificate course
• Ability to lead in a diverse, fast-paced, ever-changing environment
• Work style that assigns a sense of urgency, with emphasis on the importance of timeliness, accuracy and accountability
• Maintain a level of persistence and follow-up to ensure team is fully supported
• Excellent time management skills (prioritizing and follow-up)
• Strong written and verbal communications skills; ability to collaborate with all levels in the business unit and other business unit leaders.
• Strong clinical therapeutic skills and demonstration of knowledge of appropriate medication dosing in geriatric and adult populations
• Knowledge and understanding of the 5 Core Elements of MTM Services, CMS guidelines, and quality measures
• Robust clinical knowledge and familiarity with key medication-related problems that contribute to poor health outcomes
• Proficient in Microsoft Office suite, emphasis Excel

Preferred

• Leadership experience (indirect or direct)
• Experience leading or managing remote pharmacy teams
• Board Certification in Ambulatory Care, Geriatrics, Pharmacotherapy, Medication Therapy Management, or other Board Certification provided through American College of Clinical Pharmacy
• Completion of an ASHP-accredited pharmacy residency and/or fellowship
• Experience in project or product management, compliance, and / or teaching
• Strong understanding of HIPAA, TCPA, and compliance measures related to the delivery of clinical telephonic services

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Employer Match & Roth Option Available – immediate eligibility