Pharmacist SME, Pharmacy Automation

hims & hers; Mesa (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Hims & Hers in Mesa, AZ seeks a Pharmacist SME to lead and support the pharmacy team in optimizing automated dispensing in a mail-order setting. You will forecast prescriptions, configure automation, and coordinate software updates with leadership to maximize patient safety and throughput.

The role requires a PharmD-eligible or licensed pharmacist with 3+ years of practice and at least 1 year using automation.

Qualifications

• Pharmacist license active in the home state (or eligible).
• 3+ years as practicing pharmacist.
• 1+ years experience using pharmacy automation.
• Solid knowledge of state and federal pharmacy laws and regulations.
• Ability to work flexible shifts and in a team environment.

Responsibilities

• Oversee dispensing automation workflow within the facility.
• Serve as primary contact for automation vendor Escalations.
• Train pharmacists/technicians on automation to drive efficiency.
• Coordinate new processes with pharmacy leadership.
• Monitor maintenance issues with facilities team and escalate as needed.
• Analyze forecast data to maximize automation efficiency.
• Analyze machine performance data to reduce downtime and improve throughput.
• Develop and review standard operating procedures.
• Collaborate with Pharmacy and Operations to align needs.
• Ensure compliance with state and federal pharmacy regulations and HIPAA.

Skills

Pharmacy automation

Pharmacist license

English proficiency

Windows familiarity

Education

Bachelor's degree in Pharmacy

Doctorate preferred

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works. For information on the company’s outstanding benefits, culture, and its talent‑first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Pharmacist SME, Pharmacy Automation will be responsible for leading and supporting the pharmacy team in efficiently utilizing automated dispensing equipment to dispense prescriptions in a mail‑order pharmacy environment. You will work closely with prescription forecasts to assess automation configurations and inventory availability and develop strategies to maximize efficiency based on this data. You will be responsible for escalating support tickets to the automation vendor for issue resolution and coordinating with facility and pharmacy leadership for any necessary software updates. You will strive to maximize quality and patient safety while dispensing medication in accordance with federal and state pharmacy regulations. This role is based in Mesa, AZ.

You Will:

• Oversee all pharmacy dispensing automation within the facility and workflow tasks that support the automated dispensing process.
• Serve as the primary point of contact for all operational support tickets that are escalated to the automation vendor to ensure they are resolved in a timely manner.
• Partner with pharmacy leadership to train and develop pharmacists and technicians working with automated dispensing systems in order to drive scalability and efficiency within the pharmacy from both a systems and workflow perspective.
• Partner with pharmacy leadership to coordinate new process development and implementation plans for new processes.
• Work closely with the facilities maintenance team to monitor and ticket any potential mechanical or electrical maintenance issues that may arise.
• Analyze forecast data and develop strategies to maximize automation efficiency through proper inventory placement.
• Analyze machine performance data to systematically address common points of failure, reducing downtime and maximizing throughput.
• Collaborate on the development and review of standard operating procedures
• Work with Pharmacy and Ops leaders to ensure the pharmacists and tech team work in lock‑step with each other and the needs of the business
• Practice all state and federal pharmacy regulations for the ordering, handling, and management of prescriptions and/or prescription drug products
• Follow all state and pharmacy regulations and rules as designated by the State of Pharmacy and the Food and Drug Administration (FDA)
• Maintain and promote all security and privacy rules regarding the use and handling of protected health information (PHI) in compliance with federal and state HIPAA regulations
• Update and maintain patient profile records as necessary according to state pharmacy regulations
• Promote and maintain a clean and sanitary work environment as mandated by the FDA’s rules and regulations
• Provide a world class pharmacy experience for every one of our patients
• Perform regular pharmacist and pharmacist tech duties such as drug utilization reviews, medication label checks, patient counseling, drug information review as needed

You Have:

• Bachelor's Degree in Pharmacy Required. (Doctorate preferred.)
• 3+ years as practicing pharmacist required
• 1+ years experience utilizing pharmacy automation
• Effective knowledge of state and federal pharmacy laws, rules and regulations related to the practice of pharmacy
• Ability to work flexible shift times
• Proficiency in English, verbal and written
• Proficiency in Windows based computer systems
• Ability to deliver and receive feedback and information effectively to individuals and groups
• Willingness to work in a team environment and promote company culture
• Ability to stand for long periods of time
• Ability to lift over 30lbs safely and independently
• Mail Service/Mail Order Pharmacy Experience
• PharmD - Licensed Pharmacist Active Pharmacist License in pharmacy’s home state, or willing to get licensed there upon hire required
• Can work any shift in the Pharmacy/Fulfillment/Compounding teams. H&H is a 24/7 operation.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.