Pharma Program Support Specialist

Jobtailor; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in the United States is seeking a detail-oriented administrative support specialist to perform data entry, basic computation, and review materials submitted by external customers. You will follow up with customers by phone, email, or fax and apply Help Desk procedures to resolve inquiries.

The role requires teamwork, accuracy, and the ability to handle sensitive pharmacy enrollment documents, licenses, and program addendums, while maintaining organized records and timely responses.

Qualifications

• One year of proven results in similar pharmaceutical help desk or ADM roles.
• Knowledge of customer inquiry handling and escalation
• Knowledge of business transactions and accounting basics
• Professional conduct, communication, and teamwork

Responsibilities

• Assist with data entry and document review.
• Follow up with customers by phone, email, or fax.
• Apply Help Desk roles, responses, and procedures.
• Collaborate with team to complete tasks and projects.
• Identify and report process or system issues or errors.
• Attend team meetings, trainings, and activities.
• Review pharmacy enrollment packets and licenses.
• Contact pharmacies to collect licenses and materials.
• Provide telephone coverage for managed care and claims issues.
• Update the network database and distribute materials.
• Submit weekly research requests to PBMs.

Skills

Data Entry

Basic Computation

Process Improvement

Customer Service

Pharmacy Enrollment

Research Requests

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Database Programs

Job description

Jobtailor in the United States is seeking a detail-oriented administrative support specialist to perform data entry, basic computation, and review materials submitted by external customers. You will follow up with customers by phone, email, or fax and apply Help Desk procedures to resolve inquiries.

The role requires teamwork, accuracy, and the ability to handle sensitive pharmacy enrollment documents, licenses, and program addendums, while maintaining organized records and timely responses.