Pharma Meetings Operations Leader - Growth & Client Excellence

American Express Global Business Travel; Dover (DE); On-site; USD 82,000 - 152,000; Full time

Job summary

American Express Global Business Travel seeks a leader to drive end-to-end sourcing and planning for pharma meetings, overseeing teams across sourcing, contracting, planning, and onsite execution. You will coach leaders, manage budgets, and promote program efficiency.

Qualifications include 5+ years in pharma meetings leadership, strong client-facing skills, and knowledge of Cvent or program management tools. Travel up to 25% may be required.

Qualifications

• Bachelor's degree required; MBA preferred.
• Experience leading pharma meetings teams with 5+ years of leadership experience.
• Knowledge of pharma meetings sourcing and planning, including related technologies like Cvent.

Responsibilities

• Drive account financial performance by reviewing forecasts, validating costs, and approving monthly settlements.
• Ensure accurate invoicing, reporting, and tracking of event-level financial data.
• Monitor profitability by analyzing labor, commissions, margins, and aligning operations to targets.
• Lead client reviews and business meetings to align on expectations.
• Oversee coaching, hiring, onboarding, and training across teams.

Skills

People leadership

Forecasting

Cost management

Client relations

Analytical skills

Contract knowledge

Travel industry knowledge

Education

Bachelor's degree

MBA preferred

Tools

Cvent

Program management systems

Job description

American Express Global Business Travel seeks a leader to drive end-to-end sourcing and planning for pharma meetings, overseeing teams across sourcing, contracting, planning, and onsite execution. You will coach leaders, manage budgets, and promote program efficiency.

Qualifications include 5+ years in pharma meetings leadership, strong client-facing skills, and knowledge of Cvent or program management tools. Travel up to 25% may be required.