Pharma Customer Support Specialist

Nivagen Pharmaceuticals Inc; Sacramento (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Full-time

Hourly wage $28.00–$31.47

Yearly bonus eligibility

Medical, dental and vision coverage

Paid time off

401k plan

Job summary

Nivagen Pharmaceuticals Inc is seeking a Customer Support Representative to handle office customer service, warehouse operations, and shipping for our sterile injectable manufacturing facility in Sacramento. You will be the voice of Nivagen, assisting healthcare providers with orders and inquiries in a fast-paced startup environment.

The role emphasizes empathy, accuracy, and regulatory compliance, with opportunities to contribute to SOPs and continuous improvement while ensuring quality and

Qualifications

• 2+ years of customer service, account support, or order management experience.
• Strong communication, problem-solving, and interpersonal skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency with Microsoft Office Suite and CRM/SAP systems.
• Ability to manage multiple priorities in a fast-paced startup environment.
• Professional demeanor and commitment to delivering exceptional customer service.

Responsibilities

• Serve as the primary contact for customer inquiries regarding products, orders, pricing, availability, shipping, and account management.
• Process and monitor customer orders accurately and efficiently through internal systems.
• Coordinate with Operations, Quality Assurance, Production, Regulatory Affairs, and Logistics teams to resolve customer issues and provide timely updates.
• Maintain detailed and accurate customer records, communications, and order documentation.
• Communicate product availability, lead times, shortages, backorders, and shipment status to customers.
• Investigate and resolve customer complaints, discrepancies, and service-related issues while maintaining a high level of professionalism.
• Support onboarding of new customer accounts and assist with account setup documentation.
• Ensure all customer interactions comply with FDA regulations, company policies, and applicable quality standards.
• Escalate quality events, adverse event reports, product complaints, and compliance concerns according to established procedures.
• Assist with customer surveys, reporting, and continuous improvement initiatives.
• Contribute to the development of customer service processes and standard operating procedures (SOPs) as the organization grows.
• Maintain a thorough understanding of company products, services, and regulatory requirements.

Skills

Customer service

Account support

Order management

Communication

Organizational skills

MS Office

CRM/SAP

Multitasking

Professionalism

Education

Bachelor's degree preferred

Pharma/regulated environment experience

Tools

Microsoft Office

CRM

SAP

Job description

Nivagen Pharmaceuticals Inc is seeking a Customer Support Representative to handle office customer service, warehouse operations, and shipping for our sterile injectable manufacturing facility in Sacramento. You will be the voice of Nivagen, assisting healthcare providers with orders and inquiries in a fast-paced startup environment.

The role emphasizes empathy, accuracy, and regulatory compliance, with opportunities to contribute to SOPs and continuous improvement while ensuring quality and