Pharma Business Systems Analyst - Sales & Analytics

SGS; California; Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health, Dental & Vision

Paid time off

Job summary

SGS is seeking a Business System Analyst for Pharmaceutical operations to connect the Sales organization with laboratory and business systems such as Salesforce, LIMS, and ELN. The role turns sales and operational data into reports and forecasts, while ensuring system configuration, support, and adoption.

You will liaise between sales, lab, business, and IT teams, gathering requirements, aiding end users, and driving process improvements that enhance sales performance and lab operations.

Qualifications

• Bachelor’s degree or equivalent experience in pharma, laboratory, testing industry, or commercial operations.
• Familiarity with LIMS, Salesforce, or document workflow systems.
• 2+ years of experience with CRM systems (Salesforce preferred).
• Excel: intermediate level required, advanced preferred (data analysis, pivoting reports into usable files).
• LabVantage LIMS – proficient user-level skills.

Responsibilities

• Provide regular sales analytics, pipeline analysis, and forecasting support; support sales review/performance meetings.
• Measure and communicate sales KPIs for individuals and teams accountable for commitments and goals; analyze performance against goals to identify trends and areas of weakness.
• Create, update, and distribute sales reports and dashboards for the Sales team and Management; support Sales teams with Salesforce data management.
• Assist with dashboard maintenance and CRM data quality initiatives.
• Provide support for Salesforce, LIMS, ELN, and other business applications.
• Participate in user acceptance testing (UAT), validation activities, and deployment of system changes.
• Work closely with product owners to understand business requirements; collaborate with cross-functional teams across operations, sales, IT, and laboratories.

Skills

CRM experience

Data analytics

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

LIMS

ELN

LabVantage

Excel

Job description

SGS is seeking a Business System Analyst for Pharmaceutical operations to connect the Sales organization with laboratory and business systems such as Salesforce, LIMS, and ELN. The role turns sales and operational data into reports and forecasts, while ensuring system configuration, support, and adoption.

You will liaise between sales, lab, business, and IT teams, gathering requirements, aiding end users, and driving process improvements that enhance sales performance and lab operations.