Pharma AI Customer Engagement Leader (Remote)

Humigent; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote-first with flexible work

Travel ~20% for client engagements

Job summary

Humigent, a AI-native analytics company, seeks a Senior Manager to Associate Director of Customer Engagement to lead enterprise client relationships and drive onboarding, adoption, and growth. You will partner with Partners, product, data science, and delivery teams to translate client needs into outcomes and build lasting advocacy.

Responsibilities include managing director- and VP-level relationships, driving onboarding within SLAs, monitoring account health, identifying upsell opportunities,

Qualifications

• 8–12 years in customer engagement, account management, or delivery leadership in pharma tech, life sciences, or health data.
• Experience managing enterprise relationships with pharma commercial, medical affairs, or market access stakeholders.
• Ability to speak credibly about AI, analytics, and data platforms without being deeply technical.
• Strong structured problem-solving and executive-ready written and verbal communication.
• Highly organized with the ability to manage multiple complex accounts simultaneously.
• Experience with onboarding, adoption, and retention programs for SaaS or analytics products.

Responsibilities

• Own day-to-day relationships for enterprise accounts; primary contact for director- and VP-level stakeholders.
• Drive structured onboarding of new clients onto Humigent’s AI platforms within SLAs.
• Build and maintain account health scorecards; address churn risks proactively.
• Identify upsell and cross-sell opportunities; contribute to account plans and reviews.
• Synthesize client feedback into actionable product insights; represent client voice in roadmaps.
• Advise clients on AI and data strategy aligned to business priorities.
• Track engagement health metrics and provide regular reports to Partners and leadership.

Skills

Client relationship management

Account management

Executive communication

AI analytics literacy

SaaS onboarding & adoption

Cross-functional collaboration

Education

MBA or advanced degree

Tools

CRM (Veeva/Salesforce)

Job description

Humigent, a AI-native analytics company, seeks a Senior Manager to Associate Director of Customer Engagement to lead enterprise client relationships and drive onboarding, adoption, and growth. You will partner with Partners, product, data science, and delivery teams to translate client needs into outcomes and build lasting advocacy.

Responsibilities include managing director- and VP-level relationships, driving onboarding within SLAs, monitoring account health, identifying upsell opportunities,