PFS Patient Svc Specialist I, Financial Clearance

Atrium Health; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Atrium Health est à la recherche d'un représentant du service client dévoué pour assurer l'enregistrement des patients et les services connexes. Ce poste à temps plein implique de travailler en étroite collaboration avec les patients et le personnel médical pour fournir un service exceptionnel tout en respectant les politiques organisationnelles. Les candidats idéaux doivent avoir un diplôme de lycée, une expérience en santé préférée, et de fortes compétences en service à la clientèle.

Benefits

Generous PTO

Education Reimbursement

Wellness Incentives

Parental Benefits

Retirement Contributions

Qualifications

• Expérience en milieu de soins de santé préférée.
• Connaissance des règles d'assurance et de remboursement préférable.
• Compétences en traitement de texte.

Responsibilities

• Compléter les documents d'enregistrement des patients.
• Communiquer les bénéfices d'assurance et les responsabilités financières.
• Fournir un excellent service à la clientèle.

Skills

Interpersonal Skills

Customer Service

Effective Communication

Problem Solving

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Computer skills

Job description

Between June 14, 2025, and July 1, 2025, Atrium Health is transitioning to a new application platform to enhance the efficiency and effectiveness of our hiring processes. During this period, job postings on the career website are temporarily limited to ensure a smooth transition and maintain data integrity.

While active postings may be reduced, Atrium Health remains committed to engaging with and attracting top talent. We encourage interested candidates to connect with us by joining our established talent communities. Additionally, we will continue hosting in-person and virtual events, providing platforms for potential candidates to interact with Atrium Health representatives, learn about our career paths, and understand our mission and values.

This job posting is no longer active.

Location: Winston Salem, NC, United States

Job ID: 146016

Job Family: Patient Accounting/Registration

Status: Full Time

Shift: Day

Job Type: Regular

Department: 55811088941321-Financial Counseling

• Shift Schedule: Full Time (40 hours), Monday-Friday
• Location: Atrium Health Wake Forest Baptist

What We Offer:

• Generous PTO: Accrue up to 25 days/year for vacations, sickness, holidays, and personal matters.
• Education Reimbursement: Up to $2,500/year for bachelor’s degrees and $5,000/year for graduate degrees.
• Wellness Incentives: Up to $1,350/year through our LiveWELL program.
• Parental Benefits: Six weeks of paid maternity leave and four weeks of paid parental leave.
• Retirement: Up to 7% employer-paid contributions.

What You'll Do: Provide exceptional customer service by completing patient registration duties, collecting and validating insurance information, obtaining necessary authorizations, and entering data into the registration system. Inform patients of liabilities, collect payments, and refer patients to financial counseling when needed. Foster positive relationships with patients, families, and staff.

Responsibilities include:

1. Collecting patient data and completing registration documents.
2. Ensuring confidentiality and accurate patient identification.
3. Obtaining authorizations, pre-certifications, and medical records as necessary.
4. Communicating insurance benefits and liabilities.
5. Collecting payments and advising on financial responsibilities.
6. Providing excellent customer service and resolving complaints.
7. Working independently and as part of a team.
8. Accessing hospital systems and payer websites.
9. Adhering to organizational policies and productivity standards.
10. Communicating effectively with healthcare team members.
11. Attending training and meetings.
12. Performing additional tasks as assigned.

What You'll Need:

• High School diploma or GED.
• Healthcare setting experience preferred.
• Knowledge of insurance rules and reimbursement preferred.
• Bilingual (Spanish) strongly preferred.
• Computer skills including word processing.

Ideal candidates will also demonstrate:

• Strong interpersonal and customer service skills.
• Effective communication and problem-solving abilities.
• Experience with web-based insurance eligibility and benefits review.