PFS Patient Svc Specialist I, Registration, PRN

The Gerontological Society of America (GSA).; North Wilkesboro (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization seeks a PFS Patient Service Specialist I to join their team at the Wilkes Medical Center. This role involves exceptional customer service in patient registration, handling insurance validations, and providing financial assistance resources. Ideal candidates will have healthcare experience, a high school diploma, and strong communication skills, including proficiency in Spanish.

Qualifications

• Preferred work experience in a healthcare setting such as receptionist or registration.
• Preferred working knowledge of insurance payers and reimbursement regulations.

Responsibilities

• Responsible for collecting and validating accurate patient insurance information.
• Communicates insurance benefits and liabilities with customers.
• Provides excellent customer service through all interactions.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Analytical skills

Bilingual (Spanish)

Education

High School diploma or GED equivalent

Tools

Computer skills (Word processing)

Job description

JOB DESCRIPTION

PFS Patient Svc Specialist I

Position Highlights:

• Shift Schedule: PRN variable shift, 16 hours per week
• Department: Financial Clearance & Registration
• Location: Wilkes Medical Center in Wilkesboro, NC

What You'll Do: Provides exceptional customer service by completing patient registration duties. Responsible for collecting and validating accurate patient insurance information, obtaining pre-certification or authorization, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) registration system. Informs patient of estimated liability, collects patient liabilities, identifies and refers patients in need of financial assistance to financial counseling as necessary. Fosters positive relationships with peers, patients, family members, and external customers to ensure quality services.

1. Collects patient critical data elements, registration information, and completes documents, prioritizing
workload.
2. Ensures accurate patient identification and addresses sensitive information with confidentiality.
3. Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests
medical record information as necessary.
4. Communicates insurance benefits and liabilities with customers.
5. Collects past, current and future payments due and advises customers of financial responsibility and
resources.
6. Provides excellent customer service through all interactions and resolves complaints promptly.
7. Works well independently and as part of a team.
8. Accesses hospital systems, office technology, payer websites and other resources for assigned
responsibilities.
9. Adheres to the Medical Center's Values and policies while meeting departmental productivity goals
and standards.
10.Communicates effectively with various internal and external healthcare team members.
11.Attends required training classes, seminars and meetings.
12.Performs additional tasks and responsibilities as requested by department management.

What You'll Need:

• High School diploma or GED equivalent.
• Work experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred.
• Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred.
• Bilingual (Spanish) strongly preferred.
• Computer skills to include word processing required.

The ideal candidate will also possess the following skills:

• Evidence of good interpersonal skills with customer service focus
• Effective communication skills (oral and written) and creative problem solving
• Ability to work with Web-based programs to review insurance eligibility and benefits
• Ability to multi-task
• Strong math and analytical skills
• Attention to detail

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About the Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing - for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence - always