PetsHotel Supervisor

PetSmart; Village of Farmingdale (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading company in pet care as a PetsHotel Supervisor, where you will provide exceptional service to pet parents while ensuring a safe environment for pets. This role involves overseeing operations, leading associates, and maintaining high standards of care and cleanliness.

Benefits

Paid weekly

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Career pathing

Development opportunities

Qualifications

• 2+ years retail supervisory experience in a customer-focused environment.
• Full-time availability, flexible schedule including evenings, weekends, holidays.

Responsibilities

• Facilitates associate experience, training, onboarding, mentoring, coaching.
• Ensures excellent pet parent service and maintains pet healthcare standards.
• Handles check-in/check-out, reservations, and medical info.

Skills

Leadership

Communication

Organizational Skills

Interpersonal Skills

Tools

Computer Applications

Job description

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Pets Hotel Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role ensures a welcoming and safe environment for pets, proper healthcare, and facility cleanliness. The supervisor oversees maintenance, store opening and closing, associates, and safety standards.

Essential Responsibilities

Responsibilities include, but are not limited to:

People Leadership:

• Facilitates associate experience, training, onboarding, mentoring, coaching, and performance feedback.
• Delegates and validates daily tasks completion.
• Leads and directs associates during shifts.
• Addresses associate complaints and recognizes engagement.

Hotel Operations and Store Experience:

• Ensures excellent pet parent service and responds to concerns.
• Maintains pet healthcare and cleanliness standards.
• Administers medications as needed.
• Coordinates pet transportation to vet and reports health issues.
• Handles check-in/check-out, reservations, and medical info.
• Supports safety reporting, store cleanliness, and promotional activities.
• Ensures safety and compliance with policies.
• Performs maintenance and assists other departments as needed.

Qualifications

• 2+ years retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability, flexible schedule including evenings, weekends, holidays.
• Proficiency with computer applications.
• Strong communication, organizational, and interpersonal skills.
• Ability to react under pressure and maintain composure.

Supervisory Responsibility

• No direct reports but supports associate development and acts as leader in absence of other leaders.

Physical Demands and Environment

• Requires standing, walking, climbing, handling, reaching, stooping, kneeling, crouching, talking, hearing, and vision abilities.
• Must lift/move up to 50 pounds regularly, and occasionally more with assistance.
• Exposure to pet hair, mechanical parts, and moderate noise levels; handling live animals.

Join Us

Make a meaningful impact daily—help customers, celebrate pets, and create moments that matter. We value diversity and the unique perspectives of our 50,000 associates. Apply now to join our passionate team!