PetsHotel Supervisor

PetSmart Store Support Group, Inc.; West Long Branch (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company where your passion for pets and people can shine! As a PetsHotel Supervisor, you will provide exceptional service to pet parents while ensuring a welcoming and safe environment for pets. This role involves overseeing hotel operations, managing associate experiences, and maintaining cleanliness and safety standards. You will play a crucial part in creating memorable moments for pets and their owners, all while enjoying a supportive workplace that values your contributions. If you are ready to make a meaningful impact and grow in a dynamic role, this opportunity is perfect for you!

Benefits

Paid weekly

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Strong written and verbal communication skills are essential.

Responsibilities

• Oversee associates and ensure a safe environment for pets and pet parents.
• Responsible for pet healthcare and facility cleanliness within the hotel.

Skills

Customer Service

Leadership

Communication Skills

Organizational Skills

Computer Proficiency

Education

High School Diploma

Retail Supervisory Experience

Job description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Pets Hotel Supervisor

About Life at PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY

PetSmart's PetsHotel Experience Lead (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company’s vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching for growth.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Hotel Operations and Overall Store Experience:

• Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Responsible for pet healthcare and facility cleanliness within the hotel.
• Responsible for administering pet parent or vet provided medication for pets.
• Ensures that all pets within the hotel are taken to and from the Vet and responsible for reporting when a sick/injured pet is identified within the store.
• Accurately completes and performs check-in and check-out process for all guests and obtains the appropriate health and medical information for guests.
• Ensures reservations for pet boarding and doggie day camp are within established policies and procedures.
• Responsible for the monthly hotel safety reporting/standards.
• Shared responsibility to complete the daily morning safety observation walk.
• Shared responsibility for store opening and closing procedures.
• Maintains total store cleanliness standards.
• Coordinates hotel events and other promotional strategies.
• Sells merchandise and services.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures.
• Ensures a safe environment for our associates, pets, and pet parents.
• Responsible for safety incident support and follow up.
• Ensures routine maintenance is performed on all equipment in the PetsHotel.
• Assists and works in other departments as required.
• Follows all Company Policies and Procedures.

QUALIFICATIONS

• 2+ years of retail supervisory experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

SUPERVISORY RESPONSIBILITY

• No direct reports, however, are expected to guide and support the development of other associates.
• Provides feedback on associate performance to direct supervisor.
• Acts as the Leader when other Leaders are not in the store.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!