PETITION FILING SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The NYC Department of Social Services is seeking two Petition Filing Supervisors to oversee court-related child support processes. Candidates must have a relevant degree and supervisory experience. This full-time role offers an opportunity to contribute to child support services in New York City.

Benefits

Eligibility for federal student loan forgiveness programs

Diversity and inclusion commitment

Qualifications

• 3 years of relevant clerical/administrative experience, including 1 year supervising staff.
• Equivalent combinations of education and experience are acceptable.

Responsibilities

• Oversee staff functions related to court-related child support processes.
• Manage service requests and ensure compliance with legal timeframes.
• Prepare and analyze operational reports.

Skills

Supervisory skills

Analytical skills

Attention to detail

Communication

Education

Baccalaureate degree

Associate degree or 60 credits

High school diploma or equivalent

Job description

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YOU MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE TITLE.

The Office of Child Support Services (OCSS) prioritizes children by assisting parents in providing for their children’s well-being, health, and stability. OCSS supports parents and guardians regardless of income and immigration status, helping tens of thousands of children annually by increasing household income and collecting over $700 million yearly.

The DSS Court Services (DSS CS) division processes cases from the OCSS Borough Offices and Enforcement division for families receiving Cash and Medical Assistance. It collaborates with the DSS Office of Legal Affairs (OLA) and NYS Office of Court Administration (OCA) to file child support petitions, establish/modification of support, paternity establishment, and manage court hearings and post-hearing actions.

Under the supervision of the DSS Court Services Director/Deputy Director, with considerable independence, DSS Court Services Supervisors oversee staff functions related to initiating court-related child support processes, scheduling hearings, summons processing, and ensuring quality assurance across citywide workflows.

We are recruiting two (2) Principal Administrative Associate II positions as Petition Filing Supervisors who will:

• Monitor summons service contracts and MOUs, oversee billing reconciliation, and ensure compliance.
• Manage service requests domestically and internationally, conduct quality reviews, and ensure timely, accurate petition and summons processing within legal timeframes.
• Oversee staff work assignments for petition generation, summons, notices, and court scheduling across all NYC boroughs using the UCMS system.
• Prepare and analyze operational reports, monitor performance, and assist in decision-making.
• Coordinate service affidavits, subpoenas, and related court documents.
• Lead staff meetings, address errors, and ensure compliance with policies and procedures.
• Act as liaison with various agency components, courts, law enforcement, and vendors.
• Perform additional administrative duties as assigned.

  Work Location: 60 Lafayette Street, 7th Floor-Room 7C, New York, NY 10013

  Hours: 8:30 AM – 4:30 PM

  Minimum Qualifications:

  • Baccalaureate degree and 3 years of relevant clerical/administrative experience, including 1 year supervising staff, or
  • Associate degree or 60 credits plus 4 years of relevant experience, including supervisory experience, or
  • High school diploma or equivalent plus 5 years of relevant experience, including supervisory experience.

  Equivalent combinations of education and experience are also acceptable, provided the supervisory experience is met.

  This position is open to qualified persons with disabilities under the 55-a Program. Please indicate your interest in this program at the top of your resume and cover letter.

  Additional benefits include eligibility for federal student loan forgiveness programs. Residency in NYC is generally required within 90 days, with some exceptions.

  The City of New York is an equal opportunity employer committed to diversity and inclusion.

  Additional Information

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Government Administration