PETITION FILING SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The NYC Department of Social Services is seeking a Petition Filing Supervisor to manage court-related child support processes. This role involves supervising staff, monitoring contracts, and ensuring compliance with legal standards. Candidates should have a degree and supervisory experience, with a commitment to supporting children's well-being.

Benefits

Eligibility for federal student loan forgiveness programs

Diversity and inclusion commitment

Qualifications

• Three years of full-time clerical/administrative experience, including one year in a supervisory capacity.
• Experience in managing service requests and conducting quality reviews.
• Ability to prepare and analyze statistical reports.

Responsibilities

• Oversee staff functions related to petition filing and scheduling hearings.
• Monitor contracts with summons service vendors and ensure compliance.
• Prepare statistical reports to evaluate performance.

Skills

Supervisory skills

Analytical skills

Communication

Education

Baccalaureate degree

Associate degree or 60 college credits

High school diploma or equivalent

Job description

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YOU MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE TITLE.

The Office of Child Support Services (OCSS) prioritizes children’s well-being by assisting parents in providing for their children’s economic, social, health, and stability needs. OCSS serves all parents and guardians, regardless of income or immigration status. The program supports tens of thousands of children annually by increasing household income and collecting over $700 million each year.

The DSS Court Services (DSS CS) division manages cases from the OCSS Borough Offices and Enforcement division for families receiving Cash and Medical Assistance. DSS CS collaborates with the DSS Office of Legal Affairs (OLA) and NYS Office of Court Administration (OCA) to file child support petitions, facilitate court hearings, and manage case processing post-hearing.

Under the supervision of the DSS Court Services Director/Deputy Director, with significant autonomy, DSS Court Services Supervisors oversee staff functions, including initiating court-related child support processes such as petition filing, scheduling hearings, summons processing, and post-hearing activities. They coordinate summons service workflows across NYC, monitor and ensure quality assurance, and perform reviews to maintain standards.

The Office of Child Support Services (OCSS) is hiring two (2) Principal Administrative Associate II positions to serve as Petition Filing Supervisors, responsible for:

1. Monitoring contracts with summons service vendors within and outside NYC, overseeing billing reconciliation, and ensuring compliance.
2. Managing service requests domestically and internationally, conducting quality reviews, and ensuring timely, accurate petition and summons processing within legal deadlines.
3. Supervising staff in generating petitions, summons, notices, and scheduling court hearings across all NYC boroughs using UCMS.
4. Preparing and analyzing statistical reports to evaluate performance and support decision-making.
5. Reconciliation of service affidavits and coordination of subpoenas and witness checks.
6. Leading staff meetings, ensuring compliance with policies, and implementing new procedures.
7. Acting as liaison with various agency components, legal bodies, and vendors.
8. Performing additional administrative duties as assigned.

Work Location: 60 Lafayette Street, 7th Floor-Room 7C, New York, NY 10013

Hours: 8:30 AM – 4:30 PM

Position: PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• Baccalaureate degree and three years of full-time clerical/administrative experience, including one year in a supervisory capacity, or
• Associate degree or 60 college credits and four years of similar experience, including supervisory experience, or
• High school diploma or equivalent and five years of similar experience, including supervisory experience, or
• Equivalent education/experience with one year of supervisory experience; college credits may substitute for experience at a rate of 30 credits for 6 months, up to 3.5 years.

This position is open to qualified candidates with a disability under the 55-a Program. Please indicate your interest in this program at the top of your resume and cover letter.

Additional benefits include eligibility for federal student loan forgiveness programs. Residency within NYC is generally required within 90 days, with some exceptions.

The City of New York is an equal opportunity employer committed to diversity and inclusion.