Pet & Vet Specialist

D&B Supply; Meridian (ID); On-site; USD 28,000 - 36,000; Full time

Job summary

D&B Supply in Meridian, Idaho, is seeking a pet care-focused retail associate to sell merchandise on the sales floor and assist with carry-outs. You will guide customers, stock and display items, and ensure animal health and welfare in-store. Strong product knowledge and customer service are essential.

The role requires the ability to lift up to 75 pounds, stand for long periods, and work in a team-oriented environment. Prior retail experience with pets is preferred.

Qualifications

• Pet care, nutrition and product knowledge required.
• Horse and tack knowledge is a plus.
• Retail floor sales techniques required.
• Ability to follow instructions and procedures.
• Ability to sort, check, count and verify numbers.
• Ability to handle difficult customer service issues with composure.
• Ability to work as part of a team.
• Exposure to visual merchandising and product placement techniques is helpful.

Responsibilities

• Greet customers promptly and assist in selecting appropriate pet products, food, toys, grooming supplies, and health-related items.
• Provide merchandise/product knowledge and recommend alternatives or accessories.
• Assist customers in ordering specialized merchandise when needed.
• Provide accurate advice on pet nutrition, care and product use.
• Assist in receiving and displaying merchandise according to policies and standards.
• Answer telephones and handle routine inquiries.
• Maintain a clean pet/animal health section and monitor merchandise condition.
• Participate in inventory cycle activities.
• Move material using hand tools or equipment as needed.
• Perform other duties related to customer service and merchandising.

Skills

Pet care knowledge

Nutrition knowledge

Retail sales skills

Team player

Visual merchandising

Customer service

Product knowledge

Education

High School Diploma or GED

Job description

Job Type

Full-time, Part-time

Description

Provide direct customer service and support by selling merchandise on the sales floor and assisting in customer carry-outs, stocking and restocking of merchandise. This position focuses on assisting customers with pet care needs, recommending suitable products, and ensure the health and well-being of any animals in-store.

Description

Provide direct customer service and support by selling merchandise on the sales floor and assisting in customer carry-outs, stocking and restocking of merchandise. This position focuses on assisting customers with pet care needs, recommending suitable products, and ensure the health and well-being of any animals in-store.

Essential Functions/Duties

• Greet customers promptly and assist in selecting appropriate pet products, food, toys, grooming supplies, and health-related items standards.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Advise and assist customers in ordering specialized merchandise when needed.
• Provide accurate advice on pet nutrition, care, and product use.
• Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
• Answer telephones and handle routine customer telephone inquiries.
• Maintain a clean and organized pet/animal health section by performing general floor housekeeping; monitor and maintain the condition and safekeeping of merchandise.
• Prepare and participate with inventory cycle activities.
• Move material using appropriate material handling tools and equipment including but not limited to: by hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising and handling of products.

Requirements

Required Skills/Experience

Must have strong knowledge and experience with pet care, nutrition, and relevant products. Knowledge of horses and tack are desired, not required. Must have knowledge of retail floor sales techniques. Ability to understand and follow specific instructions and procedures. Ability to sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Ability to work as part of a team. Exposure to visual merchandising and product placement techniques is desired.

Required Education/Certification

High School Diploma or GED is preferred, not required.

Other Requirements

Must be able to work majority of shift standing and be able to lift up to 75 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.