Pet Supplies Sales Associate

That Fish Place - That Pet Place; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pet supply store in Lancaster County is seeking a Sales Associate to provide excellent customer service by assisting shoppers and sharing knowledge about pet care. This role requires strong communication skills, a positive attitude, and teamwork to ensure a seamless experience for customers. Responsibilities include product recommendations, maintaining cleanliness, and monitoring merchandise displays. Ideal candidates have a high school diploma and prior retail experience, and must be prepared to work flexible hours, including nights and weekends.

Qualifications

• Strong communication and customer service skills.
• Positive and welcoming approach toward people and pets.
• Eager to learn about products and pet care.
• Team player with accountability to both customers and coworkers.

Responsibilities

• Greets and assists customers with product recommendations.
• Maintains clean, safe, and well-stocked sales floor areas.
• Monitors and replenishes merchandise displays.
• Provides accurate information about promotions and policies.
• Works closely with team members to ensure customer experience.

Skills

Strong communication skills

Customer service skills

Positive approach to people and pets

Team player

Ability to handle multiple needs

Education

High school diploma or equivalent

Job description

Job Summary: The Sales Associate provides excellent customer service by assisting shoppers with product selection, sharing knowledge about pet care, and maintaining store cleanliness and organization. This role reflects our values by being positive, eager to learn, team-oriented, and accountable to customers, pets, and fellow staff.

Supervisory Responsibilities

• None.

Duties/Responsibilities

• Greets and assists customers with product recommendations and pet care advice.
• Maintains clean, safe, and well-stocked sales floor areas.
• Cleaning and handling of birds
• Monitors and replenishes merchandise displays.
• Provides accurate information about promotions, loyalty programs, and store policies.
• Works closely with team members to ensure a seamless customer experience.
• Assists with customer returns, exchanges, and problem resolution.
• Supports the register area when needed.
• Performs other related duties as assigned.

Required Skills/Abilities

• Strong communication and customer service skills.
• Positive and welcoming approach toward people and pets.
• Eager to learn about products and pet care.
• Team player with accountability to both customers and coworkers.
• Ability to handle multiple customer needs simultaneously.

Education and Experience

• High school diploma or equivalent preferred.
• Prior retail or customer service experience a plus.

Physical Requirements

• Prolonged periods of standing and walking.
• Ability to lift up to 30 pounds at times.
• Bending, reaching, and climbing ladders as needed.
• Ability to work nights, weekends, and holidays on a rotating basis.

Core Values Statement

We expect every Sales Associate to uphold our values: positivity toward people and pets, a drive to be eager to learn, a commitment to teamwork, and a strong sense of accountability in providing the best service to our customers and care for pets.