Pet Store Team Leader - Customer Focus & Inventory

Hollywood Feed; Ann Arbor (MI); On-site; USD 27,014 - 31,684; Full time

Benefits offered by this job

Tips

Employee discounts

Free pet food and supplements

Job summary

Hollywood Feed is seeking an Assistant Store Manager in Ann Arbor, MI to support the Store Manager in delivering outstanding customer service and strong store performance.

The role requires leading team members, managing daily tasks, and ensuring adherence to company policies while delivering a friendly, pet-centered shopping experience. A 40-hour workweek and in-store responsibilities are expected.

Qualifications

• Must have strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.
• Utilize biometric authentication systems and safety technologies as required.

Responsibilities

• Oversee team members and communicate effectively with customers; assist as needed and follow Store Manager instructions.
• Manage and direct the daily tasks and responsibilities of team members.
• Conduct or assist with timely and constructive performance evaluations upon request.
• Support the Store Manager in disciplinary actions and terminations per policy.
• Close the store 3 nights per week.
• Attend Assistant Store Manager Meetings in person.
• Safely operate company vehicles and deliver Same Day Delivery orders.

Skills

Verbal communication

Customer service

Sales

Product knowledge

POS system

Driver's license

Biometric safety systems

Education

High School Diploma or equivalent

Tools

Point-of-sale system

Job description

Hollywood Feed is seeking an Assistant Store Manager in Ann Arbor, MI to support the Store Manager in delivering outstanding customer service and strong store performance.

The role requires leading team members, managing daily tasks, and ensuring adherence to company policies while delivering a friendly, pet-centered shopping experience. A 40-hour workweek and in-store responsibilities are expected.