Assistant Store Manager

Hollywood Feed; Ann Arbor (MI); On-site; USD 27,014 - 31,684; Full time

Benefits offered by this job

Tips

Employee discounts

Free pet food and supplements

Job summary

Hollywood Feed is seeking an Assistant Store Manager in Ann Arbor, MI to support the Store Manager in delivering outstanding customer service and strong store performance.

The role requires leading team members, managing daily tasks, and ensuring adherence to company policies while delivering a friendly, pet-centered shopping experience. A 40-hour workweek and in-store responsibilities are expected.

Qualifications

• Must have strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.
• Utilize biometric authentication systems and safety technologies as required.

Responsibilities

• Oversee team members and communicate effectively with customers; assist as needed and follow Store Manager instructions.
• Manage and direct the daily tasks and responsibilities of team members.
• Conduct or assist with timely and constructive performance evaluations upon request.
• Support the Store Manager in disciplinary actions and terminations per policy.
• Close the store 3 nights per week.
• Attend Assistant Store Manager Meetings in person.
• Safely operate company vehicles and deliver Same Day Delivery orders.

Skills

Verbal communication

Customer service

Sales

Product knowledge

POS system

Driver's license

Biometric safety systems

Education

High School Diploma or equivalent

Tools

Point-of-sale system

Job description

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Job Summary

The Assistant Store Manager supports the Store Manager by working to enhance both business performance and customer satisfaction, always following Hollywood Feed’s first policy: “Do what is right by the customer.”

This position offers a competitive hourly wage of $19.61/hr. to $23/hr.

Assistant Store Manager Responsibilities

• Required to work a minimum of 40 hours per week.
• Oversee team members, facilitate effective communication with customers, assist as needed, and implement instructions issued by the Store Manager.
• Manage and direct the daily tasks and responsibilities of team members.
• Conduct or assist with timely and constructive performance evaluations upon the request of the Store Manager.
• Support the Store Manager in employment-related matters, including administering disciplinary actions and terminations, in alignment with company policies.
• Responsible for closing the store 3 nights per week.
• Required to attend Assistant Store Manager Meetings in person.
• Safely operate company vehicles and deliver Same Day Delivery orders in accordance with Hollywood Feed policies, procedures, and safety standards.

Key Responsibilities

Inventory Management:

• Ensure orders are processed and received accurately through Hollywood Feed’s point of sale system to:
• Conduct research and track purchases.
• Check out customer purchases.
• Create new customer accounts.
• Open and close registers.
• Perform other inventory management duties including physical inventory and cycle counts.
• Contributes to the team effort of placing and rotating merchandise to attract positive attention from customers and accomplishing related results as needed.
• Ensures availability of merchandise and services by maintaining inventory data through spot inventory counts and checks.
• Required to perform 6 of the 12 Cycle Counts to determine accuracy of store inventory.

Requirements & Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).
• Utilize company approved biometric authentication systems and safely operate company equipment incorporating biometric, video, audio and other safety technologies. Reasonable accommodation requests will be evaluated through the interactive process in accordance with applicable law.

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8–10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.

Education & Experience

• High School Diploma or equivalent

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.

The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.