Pet Retail Superstar: Customer Care & Sales

Petstock Group; Melrose (MA); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Petstock Melrose Park is seeking an energetic team member who loves animals and delivering exceptional customer service. You will help customers choose the best care and products for their pets, and contribute to a friendly, helpful store atmosphere.

In this role you’ll handle sales transactions, keep stock neatly displayed, and stay informed about pet care, products, and services. Weekend and public holiday availability is preferred to support our busy periods.

Qualifications

• A passion for animals and customer service excellence.
• Experience in a similar retail environment.
• Proven ability to meet and exceed sales targets.
• Strong interpersonal skills and relationship building.
• Physically fit with ability to lift up to 20 kg.
• Flexible to work weekends and public holidays.

Responsibilities

• Provide exceptional customer service with memorable interactions.
• Educate customers on pet care and products.
• Complete sales transactions and help reach store sales goals.
• Maintain high store presentation and stock replenishment.
• Keep knowledge up to date on pet care, products, services.
• Contribute to a fun, supportive in-store culture.

Skills

Customer service

Retail experience

Sales target

Interpersonal skills

Physical fitness

Weekend/holiday availability

Job description

Petstock Melrose Park is seeking an energetic team member who loves animals and delivering exceptional customer service. You will help customers choose the best care and products for their pets, and contribute to a friendly, helpful store atmosphere.

In this role you’ll handle sales transactions, keep stock neatly displayed, and stay informed about pet care, products, and services. Weekend and public holiday availability is preferred to support our busy periods.