Pet Retail Experience Leader

PetSmart; Pinole (CA); On-site; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) in California drives exceptional pet parent service while upholding the company’s vision and values. The role focuses on loyalty, promotions, and store interactions to achieve targeted results, with shared responsibility for safety, cleanliness and team engagement.

It requires 2+ years in retail, leadership inclinations, and strong communication. This full-time position supports events, adoptions, and daily store operations in a dynamic

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports development through training, onboarding, mentoring and coaching.
• Delegates and validates completion of daily tasks; leads when Leader on Duty.
• Maintains POS operation backup and ensures accurate cash handling.
• Addresses associate concerns and recognizes engagement.
• Promotes customer service excellence and supports events, adoptions and clinics.

Skills

Leadership

Customer service

Communication

Organizational skills

Tools

POS systems

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) in California drives exceptional pet parent service while upholding the company’s vision and values. The role focuses on loyalty, promotions, and store interactions to achieve targeted results, with shared responsibility for safety, cleanliness and team engagement.

It requires 2+ years in retail, leadership inclinations, and strong communication. This full-time position supports events, adoptions, and daily store operations in a dynamic