Front Desk Associate

Happy Dog; Town of Carmel (NY); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

401(k) with company match

Medical benefits after 6 months

Shared Ownership program

Job summary

Digs is seeking a Front Desk Associate to be the face of our pet-care facility, delivering warm hospitality and meticulous organization for every pet parent and pup. You’ll handle check-ins, profile updates, and payments while supporting grooming and daycare teams in a fast-paced, friendly environment.

Ideal candidates bring love for dogs, strong communication skills, and the ability to multi-task in a busy lobby. Flexible scheduling and a welcoming team culture await you.

Qualifications

• 1 year of reception experience in a veterinary, hotel or hospitality setting preferred but not required.
• Ability to lift up to 30 lbs. occasionally.
• Flexible scheduling including weekends, evenings and holidays.
• Excellent verbal and written communication.
• Comfortable interacting with dogs of all sizes and temperaments.

Responsibilities

• Greet guests and manage check-in/check-out with warmth and professionalism.
• Maintain and update pet parent and pup profiles, process payments accurately.
• Answer phones and maintain excellent phone etiquette.
• Coordinate with grooming team and manage appointments.
• Keep front desk and lobby organized and welcoming.
• Record clear daily notes for team communication.
• Assist with opening/closing procedures and cleaning protocols.
• Support daycare play groups and kennels as needed.

Skills

Love for dogs

Strong communication

Highly organized

Customer service

Calm under pressure

POS systems experience

Tools

POS systems

Job description

About the role

The Front Desk Associate is the face of Digs, the first smile every pet parent and pup sees when they walk through our doors. This role is equal parts hospitality, organization, and genuine love for animals. You’ll set the tone for every visit, ensuring pet parents feel confident and cared for from check-in to check-out. If you thrive in a fast-paced, people-first environment and love dogs as much as we do, this role is for you.

Responsibilities

• Serve as the first point of contact for all guests, greeting pet parents and pups with warmth and professionalism
• Check pets in and out of our system, manage and update parent and pup profiles, and process payments accurately
• Answer phones promptly and professionally, maintaining excellent phone etiquette at all times
• Support the grooming team by communicating service details, managing grooming appointments, and ensuring a smooth handoff between the front desk and grooming areas
• Ensure every pet parent is informed about our services, products, and any updates relevant to their pup’s stay
• Maintain an organized, clean, and welcoming front desk and lobby area
• Keep clear and accurate daily notes to support seamless communication across the team
• Conduct opening and closing procedures and follow standard cleaning protocols
• Assist with daycare play groups and kennel areas as needed
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at Digs

Qualification

• A genuine love for dogs and a passion for delivering exceptional hospitality
• Strong communication skills, both written and verbal, with excellent phone etiquette
• Highly organized with sharp attention to detail and the ability to manage multiple tasks at once
• Comfortable working in a fast-paced environment with a calm, solutions-oriented mindset
• Comfortable using phones, computers, and POS systems in a busy environment
• Comfortable interacting with dogs of all sizes and temperaments
• Ability to stand or sit for extended periods and move between front and back-of-house areas
• Ability to lift up to 30 lbs. occasionally (e.g., small dogs, supplies)
• Available for flexible scheduling, including weekends, evenings, and holidays
• Understanding of the trust pet parents place in us when leaving their family members in our care
• 1 year of reception experience in a veterinary, hotel, or hospitality setting preferred but not required

Growth Path

Demonstrates readiness for the Supervisor position when

• Sets the standard for attendance – on time, every time and ready to go
• Consistent positive feedback from pet parents
• Mastery of booking and POS systems
• Demonstrates exceptional attention to detail and communicates effectively with all teammates
• Takes initiative to learn new skills and actively seeks out new responsibilities
• Upholds Dig’s Code of Conduct and positively contributes to team culture
• Full mastery of Pack Leader and Kennel Tech responsibilities
• Ability to lead, support, and hold accountable all front and back of house team members

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you’re eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.