Pet Resort Operations Leader

National Veterinary Associates; Southlake (TX); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Career growth opportunities

Comprehensive benefits package

Job summary

National Veterinary Associates seeks a hands-on Assistant General Manager for its Elite Suites - Southlake resort. Your role will encompass leadership in operations, team development, and customer service excellence.

Ideal candidates possess 2-4 years in customer service, strong communication skills, and a commitment to delivering exceptional care. The compensation ranges from $44,000 to $48,000 based on experience, with comprehensive benefits and a workplace culture centered around pets.

Qualifications

• 2 to 4 years of customer service experience, leadership preferred.
• Availability to work 45 to 50 hours per week, including evenings and weekends.
• Valid driver's license and ability to transport a pet in emergencies.

Responsibilities

• Drive operational excellence and customer service at the resort.
• Support recruiting, hiring, onboarding, and training team members.
• Implement and monitor KPIs linked to business goals.

Skills

Customer service experience

Strong communication skills

Leadership

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

National Veterinary Associates seeks a hands-on Assistant General Manager for its Elite Suites - Southlake resort. Your role will encompass leadership in operations, team development, and customer service excellence.

Ideal candidates possess 2-4 years in customer service, strong communication skills, and a commitment to delivering exceptional care. The compensation ranges from $44,000 to $48,000 based on experience, with comprehensive benefits and a workplace culture centered around pets.