Pet Resort Guest Service Representative

K9 Resorts Luxury Pet Hotel; Malvern (Chester County); On-site; USD 30,000 - 40,000; Full time

Job summary

K9 Resorts Luxury Pet Hotel is seeking a Pet Resort Guest Service Representative who will be the face of the company, ensuring all clients and their pets receive a VIP experience. Responsibilities include greeting customers, managing check-in/check-out, and providing care to pets. Successful candidates will have a high school diploma or equivalent and exhibit strong customer service skills.

Benefits

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Ability to lift at least 20 lbs.
• Some weekend and holiday hours are required.
• Outgoing, positive, and enthusiastic personality.

Responsibilities

• Perform check-in/check-out and reservation procedures.
• Greet customers and perform tours of the facility.
• Feed dogs, provide playtimes, and perform body checks.

Skills

Salesmanship

Outgoing personality

Customer service

Education

High school diploma or equivalent

Job description

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Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
  
  
  

Role: Pet Resort Guest Service Representative

Job Summary:

As a Pet Resort Guest Service Representative at K9 Resorts of Malvern, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one.

Pet Resort Guest Service Representative Responsibilities:

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Perform tasks as requested by management, including:
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.
  
  

Pet Resort Guest Service Representative Qualifications:

• Ability to lift at least 20 lbs.
• High school diploma or equivalent required.
• Some weekend and holiday hours are required.
• Salesmanship personality and comfort.
• Outgoing, positive, and enthusiastic personality.
  
  
  

Company Overview:

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.

Apply now! We look forward to meeting you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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