Pet Insurance Sales Associate - Rancho Santa Fe, CA

Fetch Pet Insurance; Rancho Santa Fe (CA); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Medical, dental, and vision plan

401(k) matching

20-day PTO Policy

Fetch Pet Insurance discount

Employee Assistance Program (EAP)

Job summary

Fetch Pet Insurance in Rancho Santa Fe, CA is seeking a Pet Insurance Sales Associate. The successful candidate will be driven, focused on converting opportunities into sales, and have a passion for pets. You will serve as a trusted advisor, helping customers understand the benefits of comprehensive pet insurance. Responsibilities include selling policies, maintaining CRM records, and establishing relationships with partner locations. The role offers a competitive salary and a variety of benefits including health insurance and generous PTO.

Qualifications

• Proven self-starter with a passion for prospecting new sales opportunities.
• Must enjoy speaking with people face to face.
• Willingness to travel to various industry events as required.

Responsibilities

• Sell pet insurance policies to prospective pet parents.
• Communicate advantages of Fetch and competitor products.
• Record prospect and customer information in Fetch CRM.
• Establish productive relationships with partner personnel.

Skills

Ability to structure work week during peak hours

Active Property & Casualty (P&C) license

3-5 years in an animal care role

Excellent verbal, interpersonal and written communication skills

Customer service skills

Consultative, solution-focused approach

Ability to think and act independently

Job description

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the animal shelter community. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high‑growth Warburg Pincus portfolio company with an expanding team of over 350 pet‑loving employees working together to shape the future of pet health and wellness.

Position Overview

We are currently seeking a Pet Insurance Sales Associate to join our amazing team at the Helen Woodward Animal Center in Rancho Santa Fe, CA. Successful candidates will be goal‑oriented, focused on converting opportunities into sales, while delighting customers. You are someone that has a passion for furry friends and wants to help their human companions understand the value of protecting them with the most comprehensive pet insurance available. You will have a customer‑first mindset, listening to the customer’s needs and working with them to create the best outcome.

Requirements

• Representing Fetch as a confident, friendly, trusted advisor to sell pet insurance policies to prospective pet parents at our partner location in the Rancho Santa Fe area
• Communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products
• Turning prospects into loyal clients, raving fans, and repeat customers
• Accurately recording prospect and customer information in Fetch CRM
• Establishing productive, professional relationships with key personnel at our partner locations to assist in meeting performance objectives and partner expectations monthly
• Proactively assessing partner needs on an ongoing basis through onsite focus and follow‑up meetings
• Collaborating with leadership to identify opportunities for new business
• Communicating with your peers via chat to identify challenges and successes
• Virtually attending monthly company meetings or check‑ins as required
• Managing expense budget and submitting completed reports monthly
• Managing all administrative tasks and responsibilities relative to the partnership
• Living up to Fetch’s commitment to continuously exceed customer expectations

Skills

• Ability to structure your work week during peak hours a must (Friday‑Sunday) when it is most lucrative for the agent
• Active Property & Casualty (P&C) license or willing to obtain a P&C license at the expense of the Company within 30 days of employment (subject to state requirements)
• Proven self‑starter with 3‑5 years of in an animal care role
• Energized by being an industry pioneer
• Passion for prospecting new sales opportunities on a daily basis (must enjoy speaking with people face to face)
• Familiar with animal health or animal welfare a plus, but not required
• Ability to think and act independently within a fast‑paced sales cycle
• Proven success in building relationships using a consultative, solution‑focused approach
• Demonstrated customer service skills and the ability to understand Fetch’s customers’ needs
• Must be willing to travel to various industry events as required
• Excellent verbal, interpersonal and written communication skills
• Excellent team player; proven ability to apply innovative ideas and critical thinking

Professional Traits

• Exhibits excellent business judgment
• Positive attitude
• Sets the bar high for team standards
• Is action and results‑oriented and self‑reliant

Compensation

• The pay range for this position is $55,000 - $100,000 on a full‑time basis
• Along with base salary, your position may qualify for additional bonuses
• This position is eligible for the Company’s bonus plan(s)

Benefits & Perks

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
• Highly competitive 401(k) matching
• Generous 20‑day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company holidays, including floating holidays
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet‑friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

EEO Statement

Fetch is proud to be an equal opportunity employer. We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.