Pet Hospital Operations Leader | Growth & Patient Care

Pet Services of Washington, P.S.; Hannibal (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Job summary

VCA Advanced in Hannibal, MO is seeking a Hospital Manager to lead veterinary, technical and administrative staff, delivering high-quality patient care and exceptional client service in partnership with the Regional Management team.

The role requires HR and personnel management, marketing and business development experience, plus strong financial and operational judgment to drive growth and profitability while mentoring staff and upholding hospital standards.

Qualifications

• 2 to 3 years of customer service and financial budget management experience.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Skills

Customer service

Budget management

Sales and marketing techniques

Verbal and written communication

Decision making and delegation

Interpersonal skills

Job description

VCA Advanced in Hannibal, MO is seeking a Hospital Manager to lead veterinary, technical and administrative staff, delivering high-quality patient care and exceptional client service in partnership with the Regional Management team.

The role requires HR and personnel management, marketing and business development experience, plus strong financial and operational judgment to drive growth and profitability while mentoring staff and upholding hospital standards.