Pet Groomer & Salon Care Specialist

PetSmart; Westfield (MA); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's Pet Stylist (Dog and/or Cat Groomer) delivers high‑quality grooming services and a positive grooming experience for pets and their parents. The role emphasizes cleanliness, safety, and customer service while aligning with PetSmart's vision and values.

The position requires grooming experience or completion of Salon Academy training, willingness to work flexible hours, and the ability to grow salon sales and service offerings.

Qualifications

• Prior grooming experience; or 6 months of Stylist in Training with graduation from Salon Academy and safety certification, or passes salon technical evaluation.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility to work evenings, weekends, and holidays.
• Strong organizational skills and attention to safety.
• Strong written and verbal communication skills.

Responsibilities

• Independently performs full bath, brush and grooming services and related stand-alone services per grooming standards.
• Recommends health and wellness solutions to pet parents based on pet needs.
• Manage pet parent experience in person, over the phone, and at the register.
• Greet pet parents, answer questions, and assist with salon reservations.
• Maintain client records and rebook appointments as needed.
• Promote salon sales to reach targets and productivity metrics.
• Sell merchandise and services as appropriate.
• Maintain cleanliness and humane conditions in the grooming area; perform end-of-day cleanup.
• Assist and work in other departments as required.

Skills

Grooming experience

Flexibility in schedule

Communication skills

Organizational skills

Pressure management

Education

Salon Academy training

Safety certification

Tools

Computer applications

Job description

PetSmart's Pet Stylist (Dog and/or Cat Groomer) delivers high‑quality grooming services and a positive grooming experience for pets and their parents. The role emphasizes cleanliness, safety, and customer service while aligning with PetSmart's vision and values.

The position requires grooming experience or completion of Salon Academy training, willingness to work flexible hours, and the ability to grow salon sales and service offerings.