Overview
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Job Summary
PetSmart’s Pet Stylist (Dog Groomer) is responsible for engaging with pet parents and their pets while providing positive experiences and best in class salon services while upholding the company’s vision, mission, values, and strategy. This role shares responsibility of cleanliness and pet health and safety standards.
Benefits
- Paid weekly
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- Development opportunities
Principal Responsibilities
- Independently performs full menu of bath, brush and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with PetSmart’s bathing standards and procedures.
- Recommends additional health and wellness solutions with pet parents based on pet’s needs.
- Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register.
- Greets pet parents, answers their questions and assists with making reservations in the salon.
- Conducts salon appointment reminder calls, maintains client records and consults with pet parents on services offered.
- Performs check-in and check-out procedures for grooming appointments, including applicable paperwork and rebooking.
- Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
- Recommends, informs, and sells merchandise and services.
- Maintains the highest level of cleanliness, sanitation, and humane conditions for all pets in the grooming area, by performing maintenance throughout the day including end of day cleaning in accordance with the maintenance checklist.
- Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
- Assists and works in other departments as required. Other duties may be assigned.
- Participates in our culture of Belonging and Recognition.
- Follows all Company Policies and Procedures.
Qualifications
- Prior grooming experience; or 6 months of experience in the Stylist in Training role with Successful completion of PetSmart’s Salon Academy training and safety certification, or passes the salon technical evaluation.
- Proficiency in computer applications.
- Ability to react under pressure and maintain composure.
- Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Strong organizational skills and attention to detail and safety measures.
- Strong written and verbal communication skills.
Physical Demands and Work Environment
- Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently reaches with hands and arms; may stoop, kneel, crouch, talk and hear. Specific vision abilities required.
- Must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
- Exposure to moving mechanical parts, wet environment with pet hair, and live animals. Noise level varies; exposure to high noise at times.
Other
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