Pet Groomer

PetSuites; Cranberry Township (Butler County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to pet care as a Pet Groomer. In this vital role, you will ensure pets receive high-quality grooming while promoting their health and happiness. Your compassionate approach will create a positive experience for pets and their owners alike. With responsibilities ranging from grooming and bathing to effective client communication, this position offers a fulfilling opportunity to make a difference in the lives of pets. If you are passionate about animal care and possess strong grooming skills, this is the perfect chance to thrive in a supportive environment.

Qualifications

• 2-4 years of professional grooming experience preferred.
• Strong breed knowledge and scissoring skills are essential.

Responsibilities

• Provide a positive grooming experience focused on compassion and safety.
• Maintain grooming tools and equipment, ensuring cleanliness.
• Monitor pets' health during grooming and communicate effectively with clients.

Skills

Grooming Experience

Customer Service Skills

Animal Behavior Knowledge

Conflict Resolution

Attention to Detail

Education

Professional Grooming Certification

Job description

Join to apply for the Pet Groomer role at PetSuites.

The Groomer is a commission-based position within the Resort, reporting directly to the General Manager. We are committed to our mission: "Pet Lovers Delighting Pet Lovers," demonstrated through being Playful, Passionate, Personal, and Professional. The ideal candidate embraces this culture, is a team player, self-motivated, receptive to direction, communicates well, and pays close attention to detail. Experience grooming or bathing all breeds of dogs and cats is essential. The primary responsibility is to ensure each pet receives a professional-quality groom that meets or exceeds client requests, without compromising their physical and emotional well-being.

A Day In The Life

This role is vital to our pets and their owners. You will help keep pets healthy and happy by providing grooming, bathing, and occasional emergency services, interacting with pets and their owners, documenting observations, and maintaining a clean workspace. Expect to scoop, clean, and receive lots of affectionate kisses!

Responsibilities

• Provide a positive grooming experience focused on compassion, safety, and comfort.
• Complete grooms or baths according to client specifications and on schedule.
• Coordinate scheduling and client communication, including setting up new clients and discussing vaccination protocols.
• Discuss grooming instructions with clients, provide reports, and suggest additional services.
• Respond promptly to calls and emails, reschedule appointments as needed, and resolve customer issues.
• Maintain grooming tools and equipment, and notify management of supply needs.
• Follow sanitation standards, including cleaning and disinfecting work areas and equipment.
• Monitor pets' health during grooming, report concerns, and ensure they have water and bathroom breaks if with you for over two hours.
• Handle guests safely, especially those with behavioral issues, and adhere to pricing guidelines with prior approval for additional costs.
• Communicate effectively with pet care staff and identify pets correctly with grooming cards or name bands.
• Manage laundry and collaborate with other departments as needed.

Team Qualities

• Passion for animal care, especially dogs and cats, with a willingness to learn about animal behavior.
• Gentle handling, avoiding forceful or aggressive techniques.
• Customer service skills, including managing difficult situations and building trust.
• Ability to communicate clearly with clients and work in various physical conditions.
• Conflict resolution, teamwork, reliability, punctuality, and flexibility, including working holidays and weekends.
• Physical ability to handle dogs of all sizes, lift up to 60 lbs, and tolerate working in challenging environments.

Qualifications

Education: Professional grooming certifications preferred but not required.

Experience: 2-4 years of professional grooming experience preferred, with strong breed knowledge and scissoring skills.

EEO Statement

NVA Pet Resorts is an Equal Opportunity employer committed to diversity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or other protected factors.