Pet Front Desk & Client Services Coordinator

Best Friends Veterinary Center; Town of Grafton (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Best Friends Veterinary Center in Grafton, WI is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support staff in a fast-paced hospital.

The role requires 2+ years in customer service with veterinary front-desk experience preferred. We value empathetic, organized team players who stay calm under pressure and communicate clearly.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Experience in a veterinary setting preferred.
• Ability to manage multi-line phone system and assist in person.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and patient flow.
• Answer phones and assist in-person inquiries.
• Process transactions and maintain records.

Skills

Customer service

Phone handling

Communication

Team collaboration

Time management

Payments processing

Scheduling

Calm under pressure

Empathy

Tools

Avimark

Job description

Best Friends Veterinary Center in Grafton, WI is seeking a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support staff in a fast-paced hospital.

The role requires 2+ years in customer service with veterinary front-desk experience preferred. We value empathetic, organized team players who stay calm under pressure and communicate clearly.