Pet ER Experience Champion — Growth & Equity

VEG ER for Pets; Maple Grove (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401K match

Health benefits

Travel stipend

Learning & growth programs

Parental leave

Job summary

VEG is seeking a Customer Experience Coordinator in Maple Grove, MN to ensure every interaction is warm, efficient, and unforgettable. You will greet customers, manage calls, emails, and texts, and guide them through the visit with empathy and clear communication.

You relish fast-paced environments, can multitask across teams, and are comfortable working nights, weekends, and holidays as needed. This role offers growth opportunities in a growing veterinary emergency company.

Qualifications

• 2+ years of customer service experience.
• Advanced computer and practice management software knowledge.
• Excellent communication and organizational skills.
• Able to multitask and stay calm under pressure.
• Empathetic, patient-centered approach.

Responsibilities

• Greet every customer warmly in person, by phone, or online.
• Oversee all customer communications and route urgent calls.
• Deliver personalized, memorable experiences and say yes to needs.
• Listen with empathy and resolve concerns quickly.
• Keep nursing and doctors updated on patient needs.
• Provide guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting information.
• Follow up after visits to check on pet care.
• Capture special moments and strengthen connections.

Skills

Customer service

Communication skills

Multitasking

Empathy

Attention to detail

Tools

Practice management software

CRM software

Job description

VEG is seeking a Customer Experience Coordinator in Maple Grove, MN to ensure every interaction is warm, efficient, and unforgettable. You will greet customers, manage calls, emails, and texts, and guide them through the visit with empathy and clear communication.

You relish fast-paced environments, can multitask across teams, and are comfortable working nights, weekends, and holidays as needed. This role offers growth opportunities in a growing veterinary emergency company.