Pet Care Scheduling & Customer Care Specialist (In-Office)

Swifto Charlotte; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

Swifto Charlotte is seeking a Customer Service & Scheduling Coordinator to support operations in our Charlotte office. You will manage daily scheduling, communicate with clients, and coordinate with dog walkers to ensure on-time services.

This full-time in-office role requires clear communication, organization, and the ability to handle changes calmly. Weekend/evening/holiday coverage may be needed; benefits include health insurance and a 401(k) plan.

Qualifications

• Previous customer service, scheduling, operations, hospitality, or service-coordination experience.
• Excellent written and verbal communication, including handling client concerns.
• Strong organization, attention to detail, and ability to juggle priorities in a fast-moving environment.
• Calm, solutions-oriented approach when plans change.
• Comfort learning and using scheduling, messaging, and web-based systems.
• Reliability and sound judgment in time-sensitive pet care.

Responsibilities

• Manage daily scheduling and service changes, including new requests, cancellations, and last-minute coverage.
• Communicate with clients by phone, email, and messaging to answer questions and resolve concerns.
• Coordinate with dog walkers to confirm services are accepted and on schedule.
• Monitor active services and respond to late arrivals, access issues, and disruptions.
• Reassign services and notify clients when coverage changes are needed.
• Maintain accurate client, pet, walker, scheduling, and service records in systems.
• Escalate complex issues to the Operations Manager and drive resolution.
• Support onboarding and other admin or operational projects as needed.
• Provide occasional weekend, evening, and holiday coverage as required.

Skills

Customer service

Scheduling

Operations

Hospitality

Communication

Organization

Job description

Swifto Charlotte is seeking a Customer Service & Scheduling Coordinator to support operations in our Charlotte office. You will manage daily scheduling, communicate with clients, and coordinate with dog walkers to ensure on-time services.

This full-time in-office role requires clear communication, organization, and the ability to handle changes calmly. Weekend/evening/holiday coverage may be needed; benefits include health insurance and a 401(k) plan.