Pet Care Sales Leader & Mentor

Petco Animal Supplies, Inc.; Ewa Beach (HI); On-site; USD 23,000 - 34,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents on the sales floor. You will mentor newer associates, support store operations, and provide friendly, knowledgeable service while maintaining store standards and prioritizing customer satisfaction.

The role emphasizes leadership as a floor mentor, efficient merchandising, and a commitment to pets’ well-being in a fast-paced retail environment.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and accelerate issues appropriately when needed.

Skills

Retail experience

Animal knowledge

Communication skills

Multitasking

Problem solving

Cash handling

Job description

Petco Animal Supplies, Inc. is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents on the sales floor. You will mentor newer associates, support store operations, and provide friendly, knowledgeable service while maintaining store standards and prioritizing customer satisfaction.

The role emphasizes leadership as a floor mentor, efficient merchandising, and a commitment to pets’ well-being in a fast-paced retail environment.