Pet Care Sales Associate – Growth & Purpose

Petco; Pembroke (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Petco is hiring a Sales Associate in Pembroke, MA to help pet parents find the right products and provide a welcoming shopping experience. You will work on the floor and at checkout, delivering friendly, solution-focused service with a team-oriented mindset.

This role emphasizes reliability, strong communication, and a passion for animals. Flexible availability—including evenings and weekends—helps the store meet its goals and serve the community.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Responsibilities

• Pet First – Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Assist with store recovery, merchandising, and promotional set‑ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.
• Deliver consistent, courteous, and knowledgeable service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.
• Maintain store cleanliness, organization, and presentation standards.
• Assist with inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.

Skills

Strong communication and interpersonal

Ability to multitask

Basic math and cash handling

Attention to detail

Reliability

Retail or customer service experience

Job description

Petco is hiring a Sales Associate in Pembroke, MA to help pet parents find the right products and provide a welcoming shopping experience. You will work on the floor and at checkout, delivering friendly, solution-focused service with a team-oriented mindset.

This role emphasizes reliability, strong communication, and a passion for animals. Flexible availability—including evenings and weekends—helps the store meet its goals and serve the community.