Pet Care Retail Operations Lead

PetSmart Store Support Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet services company is seeking a Retail Operations Supervisor to ensure operational excellence and compliance in stores. In this role, you will manage merchandising and inventory, support the development of associates, and create positive customer experiences. Ideal candidates have at least 2 years of retail supervisory experience and strong communication skills. Full-time availability is required with a flexible schedule. This position offers benefits and a chance to contribute to a passionate team dedicated to pets and their owners.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Drive operational excellence while upholding company values.
• Merchandising and inventory management responsibilities.
• Lead and support sales associates in merchandise handling.
• Ensure compliance with policies and procedures.
• Maintain a safe and organized environment.

Skills

Retail supervisory experience

Customer focus

Strong communication skills

Organizational skills

Pressure management

Tools

Computer applications

Job description

A leading pet services company is seeking a Retail Operations Supervisor to ensure operational excellence and compliance in stores. In this role, you will manage merchandising and inventory, support the development of associates, and create positive customer experiences. Ideal candidates have at least 2 years of retail supervisory experience and strong communication skills. Full-time availability is required with a flexible schedule. This position offers benefits and a chance to contribute to a passionate team dedicated to pets and their owners.