Pet Care Leader: Elevate Animal Welfare & Service

Petco Animal Supplies, Inc.; West Chester (Chester County); On-site; USD 42,000 - 52,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Companion Animal Supervisor to lead live-animal care standards, drive sales performance, and mentor team members across the Companion Animal and Aquatics departments.

You will coach partners to deliver expert animal care and engaging customer interactions, while balancing welfare with operational goals. A strong emphasis on teamwork, veterinary protocols, and sales discipline guides daily actions.

Qualifications

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Responsibilities

• Ensure health, safety, and well-being of all live animals through Petco standards and veterinary protocols.
• Coach and mentor partners to deliver confident, compassionate customer interactions.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Lead by example modeling Petco’s selling behaviors and customer service expectations.
• Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.

Skills

Supervisory experience

Customer service

Communication

Animal care knowledge

Education

High school diploma or GED

Job description

Petco Animal Supplies, Inc. is seeking a Companion Animal Supervisor to lead live-animal care standards, drive sales performance, and mentor team members across the Companion Animal and Aquatics departments.

You will coach partners to deliver expert animal care and engaging customer interactions, while balancing welfare with operational goals. A strong emphasis on teamwork, veterinary protocols, and sales discipline guides daily actions.