Pet Care & Guest Experience Specialist (Kennels)

XANTERRA TRAVEL COLLECTION; Northern (KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free gym and pool access

Free train tickets

Free entry to Bearizona

Exclusive discounts at GCR and Xanterr

Job summary

Grand Canyon Railway and Hotel in the Grand Canyon region is seeking a guest and pet registration clerk to deliver exceptional service from check-in to checkout. You will handle payments, provide property information, and ensure a memorable stay for guests and their pets.

The role requires a reliable team player comfortable in a fast-paced environment, with basic computer skills and experience using POS and property management systems. Availability for nights, weekends, and holidays is preferred.

Qualifications

• Must be able to work with little supervision.
• Ability to work in a fast-paced environment.
• Ability to multi-task efficiently and maintain composure under pressure.
• Must be guest service oriented and a team player.
• Knowledge of computers and ability to learn POS and Property Management System (PMS).
• Must be at least 19 years of age.
• Arizona Driver’s License or ability to comply with vehicle policy.

Responsibilities

• Greet guests and register them and their pets; check out and collect payments.
• Provide property information and respond to inquiries from guests.
• Receive guest requests or complaints; own and follow up to resolve.
• Follow opening/closing checklists and adhere to money handling policies.
• Operate Opera for reservations and Raymark system with accuracy.
• Assist with kennel care and general duties as assigned.

Skills

Customer service

Fast-paced

Multitasking

POS systems

PMS knowledge

Age 19+

Tools

Opera PMS

Raymark

Job description

Grand Canyon Railway and Hotel in the Grand Canyon region is seeking a guest and pet registration clerk to deliver exceptional service from check-in to checkout. You will handle payments, provide property information, and ensure a memorable stay for guests and their pets.

The role requires a reliable team player comfortable in a fast-paced environment, with basic computer skills and experience using POS and property management systems. Availability for nights, weekends, and holidays is preferred.