Pet Care Front Desk Concierge

Nemacolin; McMurray (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid training

Leadership development

Healthcare coverage

Paid time off

Educational support

Discounts on resort services

401(k)

Job summary

Nemacolin in Pennsylvania’s Laurel Highlands seeks a Wooflands Receptionist to greet guests, manage reservations, and coordinate pet care services with warmth and precision. You’ll verify vaccinations, handle billing and daily accounting, support upsells, maintain front-desk records, and collaborate with veterinarians, care teams, and colleagues to ensure a seamless luxury guest experience.

This fast-paced role requires attentiveness, strong communication, and the stamina to work days, evenings,

Qualifications

• High school diploma or equivalent.
• Prior desk, customer service, or recreational experience preferred; basic computer skills.
• Ability to learn reservation, data-entry, cash-handling, and accounting procedures, including basic mathematical functions.
• Ability to communicate effectively in written and verbal English.
• Ability to sit or stand for extended periods and lift and carry up to 40 pounds.
• Availability to work days, evenings, weekends, and holidays.

Responsibilities

• Create a welcoming arrival and departure experience through personalized service and coordination with pet care teams.
• Coordinate reservations, grooming and daycare appointments, activities, and related guest needs.
• Verify required vaccinations and coordinate documentation with owner-provided veterinarians.
• Provide accurate billing, daily accounting, end-of-shift reconciliation, and reporting.
• Identify opportunities to upsell services, support retail sales, and contribute to inventory goals.
• Maintain clear communication with guests, service providers, and colleagues.

Skills

Hospitality mindset

Detail-oriented

Communication skills

Judgment & composure

Accuracy & accountability

Initiative

Curiosity

Teamwork

Education

High school diploma or equivalent

Tools

Excel

Reservation software

Accounting software

Job description

Nemacolin in Pennsylvania’s Laurel Highlands seeks a Wooflands Receptionist to greet guests, manage reservations, and coordinate pet care services with warmth and precision. You’ll verify vaccinations, handle billing and daily accounting, support upsells, maintain front-desk records, and collaborate with veterinarians, care teams, and colleagues to ensure a seamless luxury guest experience.

This fast-paced role requires attentiveness, strong communication, and the stamina to work days, evenings,