Pet Store Lead: Open, Lead & Deliver Top-Notch Service

Petco Animal Supplies, Inc.; Guilford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. in Guilford, CT is seeking a Key Holder to support store leadership, supervise partners, and manage opening/closing tasks. You will help ensure excellent customer service, safe store operations, and a welcoming environment for pets and customers.

The role emphasizes leading on the floor, solving problems in real time, and delivering a great day-to-day experience for shoppers and partners alike.

Qualifications

• Retail experience required; supervised leadership experience preferred.
• Strong leadership, problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Uphold Petco’s animal care standards for health and safety of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow policies related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented service to customers.
• Supervise store partners, maintain productivity and morale.
• Help train new partners and reinforce best practices on the floor.
• Open and close the store, handle cash, and ensure security.
• Maintain store cleanliness, shelves stocked, and visuals aligned with standards.
• Provide guidance and direction to partners during shifts.
• Address customer questions and resolve concerns promptly and professionally.

Skills

Retail experience

Leadership

Communication

Multitasking

Cash handling

Detail oriented

Job description

Petco Animal Supplies, Inc. in Guilford, CT is seeking a Key Holder to support store leadership, supervise partners, and manage opening/closing tasks. You will help ensure excellent customer service, safe store operations, and a welcoming environment for pets and customers.

The role emphasizes leading on the floor, solving problems in real time, and delivering a great day-to-day experience for shoppers and partners alike.