Pet Care Customer Service Pro (Flexible Schedule)

Kennelwood Village Inc; Ascalon (MO); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Weekly paychecks

401k plan with employer match

Paid time off

Paid holidays

Free pet boarding and dog daycamp

Discounts on training and grooming

Bring your pet to work

Job summary

Kennelwood Pet Resorts is seeking a Customer Service Representative to provide exceptional client service for boarding, training, grooming, and daycamp services. You will be the first contact for clients and responsible for accurate check-ins and record-keeping.

The role involves taking reservations, answering questions, and resolving concerns both in person and over the phone, while maintaining a clean lobby and friendly pet-friendly environment.

Qualifications

• Ability to stand and/or walk for extended periods of time.
• Lift at least 40 lbs on a regular basis and up to 50 lbs on occasion.
• Walk dogs of all sizes on leashes.
• Workaround pet hair and dander.
• A passion for animals.
• Ability to work a flexible schedule including weekends and holidays.
• No experience necessary!

Responsibilities

• Greet clients and check in their pets for services such as boarding, training, grooming, or daycamp.
• Listen carefully to ensure each pet's instructions and needs are communicated correctly.
• Take reservations, answer questions, and resolve concerns both in person and over the phone.
• Keep accurate and organized records on all incoming and outgoing clients.
• Process payments for services.
• Ensure pet is placed accurately for their services.
• Maintain a clean and well prepared lobby for clients and their pets.
• May be cross-trained in other departments.

Skills

Stand/walk for long periods

Lift 40–50 lbs

Walk dogs on leashes

Comfortable around pet hair

Passion for animals

Flexible schedule including weekends

No experience required

Job description

Kennelwood Pet Resorts is seeking a Customer Service Representative to provide exceptional client service for boarding, training, grooming, and daycamp services. You will be the first contact for clients and responsible for accurate check-ins and record-keeping.

The role involves taking reservations, answering questions, and resolving concerns both in person and over the phone, while maintaining a clean lobby and friendly pet-friendly environment.